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Old 12-30-2009, 03:35 PM   #1
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Default Problem with barn floor

My grandson and I won the barn flooring prize in Jumbleberry, but when we tried to install it in a room we bought to make a barn, the floor disappeared! I called customer service, and they said that they couldn't locate it and that there was nothing that they could do about it. Has anyone else had this problem? I logged off and back on to be sure, but it's gone!
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Old 12-30-2009, 03:40 PM   #2
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Default Re: Problem with barn floor

Congrats on winning the floor!!!!. Whenever the customer service gives me that kind of an answer I always call again and see if I can't get someone that is more helpful, and I usually do. Good luck with getting your floor back, that's a really cool prize.
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Old 01-02-2010, 10:29 AM   #3
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Default Re: Problem with barn floor

I have talked to 2 people in customer service, and they both said that nothing could be done. Apparently there are lots of glitches during the holidays due to the large number of users. They both said that they could not find the floor anywhere. I'm going to try a supervisor on Monday, but I'm not too hopeful. I can understand loosing Kinzcash or something else easily replaced, but it could take a long time to win the flooring again! I've learned something, however - never install anything rare over a holiday period!
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Old 01-02-2010, 11:02 PM   #4
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Default Re: Problem with barn floor

I am sorry too hear that. I just wish they would work on making things work before putting them on the site because it is really hard to explain all the problems that their site has too a child. And after all this is suppose to be a site for the kids. Really hope your grandson gets his floor back.....
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Old 01-04-2010, 05:30 AM   #5
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Default New Weathered Barn Flooring Disappeared

Oh no, The new barn flooring from Jumbleberry Fields that my DD worked so hard to get me, has disappeared! I put it in a large room and the walls turned blue, and there was no flooring! I logged out and logged back in, still no flooring! I will try to call Ganz in the morning. I hope they can fix it and give me back my flooring!
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Old 01-04-2010, 07:15 PM   #6
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Default Re: Problem with barn floor

I am so sorry. With glitches though they usually get fixed in their own time. So, maybe one day it will just show up.
Best of wishes to you
ihacoks
Old 01-18-2010, 07:07 PM   #7
gianna1223
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Default Weathered Barn Flooring Missing

I just won the weathered barn flooring in the Jumberry Fields Game, and I was so excited till I went to put it in my new farm room and it made the walls disppear and did not show up at all! Major bummer! Hope Ganz fixes this soon! I am still really excited!!!
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Old 01-18-2010, 07:10 PM   #8
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Default Re: Weathered Barn Flooring Missing

Yay! Congrats! I'm sorry it's not working, just stay patient! Ganz will try to fix it!
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Old 01-18-2010, 07:21 PM   #9
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Default Re: Weathered Barn Flooring Missing

Aw, I'm sorry that this has happened. Fortunately, you are not the only one! It is an official glitch in the glitch report section:
Webkinz World Glitch Report - Webkinz Insider Wiki
Huge Congrats on your new prize, though! I'm sure that Ganz will have this up and working in no time, and that you will be able to enjoy your flooring!
I'm still waiting for my prizes. . . . LOL.
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Old 01-18-2010, 07:27 PM   #10
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Default Re: Weathered Barn Flooring Missing

Thanks for the link! The glitch report said it makes the floor turn blue, mine is gray and the walls are blue, anyone else have this happen?
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