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Old 03-03-2012, 09:51 PM   #1
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Default new pet and room it was placed in are both inaccessible

I adopted a new bengal tiger this afternoon. When I asked to start playing with it afterward it got stuck. When I logged in again and tried to go to my room, my room got stuck loading repeatedly. After logging in again I sent another pet on a tour of my rooms. When I got to one of the farm rooms, the one with only one open square, the room got stuck on loading repeatedly. I never had trouble with it before so I suspect adoption dropped my tiger into that room and now I cannot get at it or my new tiger. I have enough pets that new ones are placed in existing rooms. I've got a large number of pets spread across three accounts and I've never run into this before. Has anyone else had this happen?
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Old 03-03-2012, 10:04 PM   #2
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Default Re: new pet and room it was placed in are both inaccessible

Yes, this happens. You will need to contact Ganz to fix this. You can call them, or else fill out the "I've got something stuck" form in customer service: Webkinz
I hope you get this fixed soon.
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Old 03-06-2012, 05:11 PM   #3
ishing you peace and
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Default Re: new pet and room it was placed in are both inaccessible

View Post Originally Posted by Ritzcracker
Yes, this happens. You will need to contact Ganz to fix this. You can call them, or else fill out the "I've got something stuck" form in customer service: Webkinz
I hope you get this fixed soon.

This has happened to me and it is best to call them. They will go into the room and remove enough items to free it up. The items are placed into your dock.

I learned that each room you have should have a clear path to all the doors to avoid this problem.

Good luck
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