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Old 01-30-2012, 08:51 AM   #11
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Default Re: New Mail not showing up, last mail is 8/25/11

I am also very frustrated about this. My sister had a party that she wrote down, but she forgot to write the time, so she kept trying to check all day. She never did find the party. They actually had this fixed on my account very briefly about a month or so ago, but within a week or so, everything was the way it had been, with only very old mail visible and no way to check who sent me what or party invitations. I think that I'll start writing it in the comment section when I'm in my Webkinz account every few days. The rep I spoke to once about a problem had said that getting a lot of those comments on a certain item would help. So everybody put a comment in there on every account that has the problem, and then they will realize just how widespread this is and perhaps move it up in the priorities list. Thanks!
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Old 01-30-2012, 12:45 PM   #12
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Default Re: New Mail not showing up, last mail is 8/25/11

That's weird. Try having Ganz delete all your old mail and have them put in the new ones. Contact Ganz about it
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Old 01-30-2012, 01:36 PM   #13
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Default Re: New Mail not showing up, last mail is 8/25/11

I have had the same issue for over a year now. None of my new mail is displayed after I read it for the first time. All the saved mail is very old stuff. It is a little annoying
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Old 01-31-2012, 10:53 AM   #14
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Default Re: New Mail not showing up, last mail is 8/25/11

What really razzles me is that our newly read mail DID show at the end of Dec /very beginning of Jan.
Now this mail has disappeared with a recent update, and all accounts only show some from Oct or Sept/Oct.

A suggestion (idea originally mentioned by another WIer & JellyTab above):
Send them a comment on the Contact us tab of Kinzville Times [C&S, Click here opens the comment box] each day from each acct..
These DO get read, and if they are inundated, we could become the squeaky wheel they can't ignore.
Each login, just send a few lines of Please fix..
Of course, there are e-mails & phone calls too.

It would be great if they allowed us to delete old ones we didn't want [like daily ones from the 8 kinz],
and would free storage for them, but simply letting us see recent ones again would be a quick first step
to ease THIS frustration.



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Last edited by Twizzlerz; 01-31-2012 at 10:56 AM..
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Old 02-06-2012, 10:22 AM   #15
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Default Re: New Mail not showing up, last mail is 8/25/11

View Post Originally Posted by AnotherKinzDad
It isn't fair that Webkinz keeps a broken feature on their website for months and months, when they KNOW there is a problem. I am tired of not being able to check back and see who snet what when. And forget about birthday parties! If it isn't written down by me as soon as the invitation is opened, well, too bad. I just want to see my old mail!!!
I know I have the same problem and it is so frustrating!!!
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