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Old 01-12-2012, 08:24 PM   #1
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Default New Mail not showing up, last mail is 8/25/11

I received an invitation to a party and when I went in to find it in my old mail, I realized that the last mail in my "read" file is from August 25, 2011. It shows that I have 113 messages, but the newer ones don't show up at all. Is it possible to delete old messages? How do I make my Kinzpost show the newer messages?

Thanks to anyone who can help solve the mystery!
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Old 01-12-2012, 08:55 PM   #2
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Default Re: New Mail not showing up, last mail is 8/25/11

Hmmm... It once happened to me, and I cleared my cache and cookies, and newer mail came back. Might work.... What browser are you using? Google Chrome and Internet Explorer don't work very well with WKW, download Firefox, it's free.
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Old 01-12-2012, 09:35 PM   #3
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Default Re: New Mail not showing up, last mail is 8/25/11

To be honest I don't thnk you can really delete old mail, and you will always be able to read new letters, but The much older mail will begin to delete itself automaticly as the months go by. You will always have up to 7 months of mail in storagge depending on the income. Hope this helps! Enjoy!
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Old 01-13-2012, 12:27 AM   #4
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Default Re: New Mail not showing up, last mail is 8/25/11

I am using Firefox so that should be OK, and I clear my cache every time I do a new Peek-a-Newz for my other family member's accounts. But I'll try again. Thanks so much for taking time to share your ideas...guess if worse comes to worse I'll give Ganz a call and they will tell me I have too many items in my dock!
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Old 01-13-2012, 12:33 AM   #5
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Default Re: New Mail not showing up, last mail is 8/25/11

I have called Webkinz about this issue several times and they balways act like it is the first time they've ever heard of it. I can't send thank you notes, check on date/time/zone of parties I have agreed to attend or anything. It is very frustrating to me. This has been happening for many months. Sine the summer as far I can remember, maybe longer.
It is obviously not a priority issue with Ganz.
AKD
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Old 01-13-2012, 01:44 AM   #6
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Default Re: New Mail not showing up, last mail is 8/25/11

View Post Originally Posted by AnotherKinzDad
I have called Webkinz about this issue several times and they balways act like it is the first time they've ever heard of it. I can't send thank you notes, check on date/time/zone of parties I have agreed to attend or anything. It is very frustrating to me. This has been happening for many months. Sine the summer as far I can remember, maybe longer.
It is obviously not a priority issue with Ganz.
AKD
I have the same issue on some of our accounts AnotherKinzDad...and I agree, it has been this way for months and months and they just act like they are hearing it for the first time everytime I call also...so I've totally given up. It is very frustrating...I have to always try to remember to send thank you notes right away, because if I don't, I never can...and it is extremely frustrating with parties because there is no way to go back and double check a time...I have to write down every party I'm invited to because once I close a kinzpost, it's gone...The only items in my mail box are from July, August and September...anything that has been sent my way since that time is GONE! The issue is not new...but Ganz likes to pretend it is...that way they can keep the issue on the back burner for longer....UGH!!!!!

Last edited by FroggyDoodle; 01-13-2012 at 01:48 AM..
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Old 01-13-2012, 02:00 AM   #7
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Default Re: New Mail not showing up, last mail is 8/25/11

Unfortunately it's been this way for months. I can see mail I got last summer, but not what I got yesterday. Unless Ganz decides to fix this, I'm afraid there's nothing you can do. I suppose you could call them, but it doesn't sound like that has done much for those who tried.
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Old 01-13-2012, 10:50 AM   #8
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Default Re: New Mail not showing up, last mail is 8/25/11

same thing here. all my mail is outdated.
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Old 01-13-2012, 02:34 PM   #9
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Default Re: New Mail not showing up, last mail is 8/25/11

To Be honest.
This isn't just you sweetheart!
This i have heard from many of my friends not showing up.
When you check to reread what time the party was at it doesn't show you or the colour zone.
Mine shows up when i get mail then disapears. I Haven't seen my mail since 2010 thats my latest mail it says. God bless. Lets hope they fix it soon!
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Old 01-26-2012, 12:53 PM   #10
ebkinz A.my
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Default Re: New Mail not showing up, last mail is 8/25/11

It isn't fair that Webkinz keeps a broken feature on their website for months and months, when they KNOW there is a problem. I am tired of not being able to check back and see who snet what when. And forget about birthday parties! If it isn't written down by me as soon as the invitation is opened, well, too bad. I just want to see my old mail!!!
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