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Old 06-29-2010, 02:13 PM   #1
nfsne
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Default New July Zumbuddies Don't Work

I adopted a new Zummy and I can't get into Zumwhere. Is anyone else having a similar issue today?
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Old 06-29-2010, 02:42 PM   #2
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Default Re: Zumwhere

Congrats on your Zum Buddy! Which one did you get? I have Zool (Pink Giggly) & Zoola (Organe Yellow with ).

I wish I could help but I haven't been on WW today yet. I will check later when I log in and see if I can access zumwhere and let you know.
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Old 06-29-2010, 05:08 PM   #3
nfsne
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Default Re: Zumwhere

Hi!
I got Zap LOL. I'm going to try and clear my cashe

Have fun with your new Zums!!!!
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Old 06-29-2010, 11:24 PM   #4
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Default Re: Zumwhere

I bought a Zum Buddy yesterday and whenever I go to Zumwhere it gets stuck on Loading Palette. I've cleared my cache and that didn't help. Does anyone no what else I can do? (And it's my first one and I only have three other pets so that's not the issue.) Thanks!
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Old 06-29-2010, 11:40 PM   #5
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Default Re: Zumwhere

If you get a Zumbuddy, you can't access Zumwhere... you can access Zumwhere by buying a Kinzclip. If you get a Zumbuddy, you can only access their homes Congrats on your Zumbuddy though!
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Old 06-30-2010, 02:05 PM   #6
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Default Re: Zumwhere

Hi! Welcome to Insider!!

I talked to customer service this morning. They said it is an issue with the new Zums. The 6 July ones. They are working on the problem, but do not have an ETA on when it would be fixed. They told me to just check it daily. So I am locked out from playing with my Zums for now :-(

But at least I know they are working to fix it
View Post Originally Posted by mcelhra
I bought a Zum Buddy yesterday and whenever I go to Zumwhere it gets stuck on Loading Palette. I've cleared my cache and that didn't help. Does anyone no what else I can do? (And it's my first one and I only have three other pets so that's not the issue.) Thanks!
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Old 06-30-2010, 02:32 PM   #7
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Default New Zumbuddy's for July

Hi All!
I bought a new Zumbuddy yesterday. I put him in and I was not able to access my Zums rooms. I sent an emaill to Ganz and got a message from them this morning to call. When I called this morning, the rep told me they new that there was a problem with the new July Zumbuddy's. If you put one of the new ones in Zumwhere will not be able to load your pallett and you will not be able to play with your Zums. She said they did not have an ETA of when this would be fixed, but they were working on it. She told me to keep checking daily.
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Old 07-01-2010, 06:56 AM   #8
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Default Re: New July Zumbuddies Don't Work

My July Zumbuddy (Zeb) is having the same problem that all of you are having- it gets stuck on "loading palette". I adopted mine last week, and I thought that maybe I should wait until it was actually July to give it a chance to work, but it didn't. I hope that Ganz is close to a fix for this, but I am glad that they are working on it!
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Old 07-02-2010, 03:57 PM   #9
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Default Re: New July Zumbuddies Don't Work

We got ours June 13 and my daughter still can't access her zumbuddies ever since logging in her new one. I hope they fix it soon, she has been waiting to see hers for weeks now!!
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Old 07-02-2010, 03:58 PM   #10
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Default Re: New July Zumbuddies Don't Work

Everyone is.
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