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Old 02-03-2011, 07:33 PM   #1
Lil Kinz
 
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Question New items purchased today...where did they go??

This morning I bought almost all of the new Plushy furniture, and the Valentine's Day Party Pack, and then I logged out and went to work. I just logged back in, and I noticed the log in screen was the same one as yesterday, not the one that was showing this morning (Valentine theme). I went to the W Shop first, and saw that all of the new items are gone, and when I checked my dock, I didn't have the stuff I bought this morning!!! And to to make my day even better (little bit of sarcasm) it didn't give me back the Kinzcash I spent. This is the first major issue I've seen since my daughter started playing in 2007, and I have no idea what to do. Does this happen often? Is there any way for Ganz to know what I bought, and either add the $ to my account, or give me the stuff I "paid" for?

Any advice would be most welcome and appreciated!

Thank you!
Jennikinz00 is offline Female
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Old 02-03-2011, 08:13 PM   #2
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Default Re: New items purchased today...where did they go??

I don`t know about the Log In page but there should be a button somewhere near the dock, saying storage or something like that. click it and your stuff should come back. this has happened to me too.
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Old 02-06-2011, 09:25 PM   #3
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Default Re: New items purchased today...where did they go??

Did you check through your dock and all of your room? Did you click get items from storage? This has never happened to me, try contacting Ganz.
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Old 02-07-2011, 12:29 PM   #4
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Default Re: New items purchased today...where did they go??

Call Ganz. Contact Ganz - Webkinz Insider Wiki
Sorry this happened. I hope you get your things Good Luck
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Old 02-07-2011, 01:57 PM   #5
Webkinz :)
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Default Re: New items purchased today...where did they go??

Just clear your cache, Your computer must have not really updated completely, clear your cache and it is likely to work :)
zacspet is offline Male
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