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Old 03-05-2012, 07:05 PM   #21
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Default Re: Nafaria No-Show -- Is there an upper limit on the number of stars collected?

View Post Originally Posted by CheekyDB
Thanks Snow and others -- a limit on number of clicks might be the case then. I'll change the title to indicate a limit of some sort -- and I will go ahead and call about it tomorrow. I am even more irritated that I was told there was no limit . . .

I didn't start keeping track until the December time period, and I did not click on her as much with the smaller accounts because they never had the right stars to trade. But I would not have thought I clicked on her a total of 30 times the first two 'rounds' in those accounts.
Hey there Cheeky,

I finally got thru to Ganz today after hours of busy signals. I have thought the same thing about the limit of times you can trade with her. I asked the Rep. this question today and she said she did not think there was a limit. She also said they were just starting to get calls from people that have not seen her. She asked for a few of my accounts that she is not showing on and I heard her typing. She says she was writing to the Tech Dept. She asked if I had traded with these accounts during the last event and if I am seeing her on other accounts that did NOT participate in the last event. She also said that she was not sure if that info was needed but the more info they get the better.

I would like to urge everyone to please call if you can. The more info they get the sooner we can get this fixed (maybe).
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Old 03-05-2012, 07:52 PM   #22
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Default Re: Nafaria No-Show -- Is there a limit?

Hi, Cheeky...

I don't have numbers, but I do know that of the 14 accounts I maintain, she is only showing on two... the two I neglected to look for her regularly during the last two events... so your updated hypothesis rings true for me.

On the other twelve accounts she stopped showing anywhere from the first week in December (my two Asian accounts) thru December 20th... when I saw her for the last time on account #12.

Because it happened so slowly, I didn't call Ganz, and I haven't called yet, but I'll add my voice to to the chorus by calling tomorrow.

Peace, Jenn
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Old 03-05-2012, 09:17 PM   #23
 
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Default Re: Nafaria No-Show -- Is there a limit?

Hi all -- thanks so much for the info. [I couldn't see it though because WI was down for me with the server change -- until just now. (A day off work and no WI )]

I did call Ganz this morning. I explained what we think is happening, that it may be a limit on the number of times we can see her including trading/not trading/puffs. She left for a while to discuss with others and came back to say they are not aware of a limit, but because so many people have called they will send the info to the Tech team (like they said to you Joani).

Hope they figure this out soon. I really would like some of those other items this month!!
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Old 03-06-2012, 08:57 AM   #24
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Default Re: Nafaria No-Show -- Is there an upper limit on the number of stars collected?

View Post Originally Posted by Joani
Hey there Cheeky,

I finally got thru to Ganz today after hours of busy signals. I have thought the same thing about the limit of times you can trade with her. I asked the Rep. this question today and she said she did not think there was a limit. She also said they were just starting to get calls from people that have not seen her. She asked for a few of my accounts that she is not showing on and I heard her typing. She says she was writing to the Tech Dept. She asked if I had traded with these accounts during the last event and if I am seeing her on other accounts that did NOT participate in the last event. She also said that she was not sure if that info was needed but the more info they get the better.

I would like to urge everyone to please call if you can. The more info they get the sooner we can get this fixed (maybe).
thanks for your comment, maybe they will listen us now!

View Post Originally Posted by CheekyDB
Hi all -- thanks so much for the info. [I couldn't see it though because WI was down for me with the server change -- until just now. (A day off work and no WI )]

I did call Ganz this morning. I explained what we think is happening, that it may be a limit on the number of times we can see her including trading/not trading/puffs. She left for a while to discuss with others and came back to say they are not aware of a limit, but because so many people have called they will send the info to the Tech team (like they said to you Joani).

Hope they figure this out soon. I really would like some of those other items this month!!
thanks for the update!
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Old 03-06-2012, 10:30 AM   #25
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Default Re: Nafaria No-Show -- Is there a limit?

I have only seen Nafaria on one account of mine and it hasn't traded much with her.
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Old 03-06-2012, 10:56 AM   #26
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Default Re: Nafaria No-Show -- Is there a limit?

I also called this morning. The rep I spoke to said a number of people have called, the tech team is looking into it, and hope to have it fixed soon (though they aren't sure when, exactly ).

I was asked to share the names of the accounts where she hasn't shown up, and gladly did so.

Very grateful for the thread.

Peace, J
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Old 03-06-2012, 11:09 AM   #27
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Default Re: Nafaria No-Show -- Is there a limit?

Thank you Cheeky for Threading this Nafaria nonsense!
Here are my stats from my 2 accounts:

1. Deluxe with 227 stars has NEVER seen Nafaria.
2. non-Deluxe with 197 stars saw her during the second phase and was one visit away (the dresser prize?) from finishing when she stopped appearing.

Switching from FF to Chrome to Safari, loading and unloading docks, neither account has seen her during this re-introduction. I did contact Ganz yesterday, Monday, and the rep did not take any of my info. However, she did tell me she would pass it along to the tech team... I told her I am appreciative, and asked how I apply for a tech team position. No floating mirrors, no Nafaria, no Zodiac wheel event, the AP Lorax event ending a day early; and all this is all being passed to the tech team???? Really?


If Ganz can't deliver an event - Ganz simply shouldn't introduce an event.
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Old 03-06-2012, 11:16 AM   #28
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Default Re: Nafaria No-Show -- Is there a limit?

Amen to your comment WI 50ish! My account that traded with Nafaria last time (I didn't keep any kind of records because I didn't trade often) has not seen her at all. My granddaughters account which had never traded with her and has any extremely small amount of stars, has seen her every day.

I am entertaining a theory that perhaps early last month, the entire staff of Ganz (except the beleaguered call takers) left in a huff! Therefore there is actually no one "to look into it."
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Old 03-06-2012, 12:07 PM   #29
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Default Re: Nafaria No-Show -- Is there a limit?

The idea of the limit makes sense to me. On many accounts I had nothing but gas the first go around, but kept trying...and now, I have NO-FARIA....which means I will never get the prizes. What a shame!!!
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Old 03-06-2012, 12:12 PM   #30
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Default Re: Nafaria No-Show -- Is there a limit?

froggy the last time she was around I got gassed most of the time and poof she stopped whenever I was told to be on the newspaper for her not to gas you. I wish webkinz would get a clue and figure things out. I really think they are digging themselves a big hole the last month or so, with the woodland dragon, lorax being taken down 2 days early, lorax gifts not showing, and not fixing nafaria from last time.
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