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Old 09-22-2009, 08:15 AM   #1
jj8
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Default My items are stuck

Last November I had a table with flowers on it,one day I went to remove them but I could only remove the table.
My flowers are STILL stuck and I wonder why??
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Old 09-22-2009, 08:48 AM   #2
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Default Re: My items are stuck

I have this with certain items one was the picnic basket that was a click prize in spring (easter?) can't remember. But you can't lift it or move it I finally got it unstuck by clearing the whole room, then after everything was back it was stuck again. I have a regular accountit's trivail to me I don't want to move it time zone is US I can't do screen shots I don't have paint
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Old 09-22-2009, 08:53 AM   #3
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Default Re: My items are stuck

When there was the really big glitch w/ everything being stuck on tables, I moved a couple of the items on the tables to the floor. And now these items are stuck on the floor , There was nothinh I could do to fix it. So I finally called Ganz yesterday & in less than 2 min. they removed the items & put them back in my dock, Good Luck !!
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Old 09-22-2009, 08:56 AM   #4
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Default Re: My items are stuck

If you will send a message to customer service that is on the Webkinz log on page. (Fill out the form) They will un-stick your items in a few days. Sometimes less than 24 hours later. My picnic basket and trophy gets stuck all the time. Ganz has been pretty good at helping with this glitch. When your items become unstuck, I would either store them or keep them in your dock for awhile. Hopefully Ganz will solve this "sticking" problem soon. Hope this helps. Good luck!

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Old 09-22-2009, 01:53 PM   #5
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Default Re: My items are stuck

Ganz is VERY good about unsticking stuck items.

I called them and it was cleared up within minutes!!!
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Old 09-22-2009, 06:51 PM   #6
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Default Re: My items are stuck

Then I shall call them tommorow and ask them to fix it.
I'm quite excited to get it removed from the floor!!
I need that room for starage.
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Old 09-23-2009, 08:26 PM   #7
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Default Re: My items are stuck

Instead of calling them, you can just fill out this form. They get it unstuck in a day or two. http://customerservice.webkinz.com/cs/us_en/ss.php
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Old 09-24-2009, 05:16 PM   #8
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Default Re: My items are stuck

Thanks Brb!!
That was sweet to find that.
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