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Old 11-17-2010, 02:22 PM   #71
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Default Re: STAY AWAY FROM ACADEMY

ok,but that is not much to get worked up about.
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Old 11-17-2010, 02:25 PM   #72
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Default Re: STAY AWAY FROM ACADEMY

The bright side is at least you didn't lose kinz cash since it is now free-which I love since sometimes, there are glitches and the classes do freeze up...If it keeps happening, I would recommend calling, but I also recommend giving them a break, and ignore a few glitches here and there if they aren't consistent...Sorry this happened to you, and hopefully, it will be fine next time!
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Old 11-17-2010, 03:17 PM   #73
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Default Re: MOST Areas unavailable - BLUE SCREEN

View Post Originally Posted by PoliceProperty
No. It should log you out. It interrupts the loading process. Just log back in immediately.
Hugs!
PP
I called Ganz about this problem, and they blamed the problem on the fact that I have too many items in my dock. Just curious -- how many do you have on your "main account?"
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Old 11-17-2010, 03:50 PM   #74
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Default Re: MOST Areas unavailable - BLUE SCREEN

After reading more comments here I am stumped as to why some accounts work and some don't. Today my account is fine with no problems. Last night though, about half way through getting the wshop coupon it started acting up. Finally could not get the coupon on the last account (blue screen). Never got back online until this morning.
As I said, today I've had no problems. I'm on IE and have 2,000 items in my dock. Other docks have 800 to 1500 in their docks.

My account glitches are related to the Atlantile game. I still cannot get any money or trophy awarded. I can play the game and advance levels, but when it comes to awarding the money, badge, or trophy, it is a no go. I've updated Adobe twice, so I know that's good.
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Old 11-17-2010, 04:20 PM   #75
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Default Re: MOST Areas unavailable - BLUE SCREEN

View Post Originally Posted by clarkcs38
I called Ganz about this problem, and they blamed the problem on the fact that I have too many items in my dock. Just curious -- how many do you have on your "main account?"
Hello Sweetiekinz! Around 673 or 763. I am on a different acct right now, so I am stating this fro my memory. However, I Must say this is Down from what I use to have of a tad over 6200. When everyone's dock started freezing because of too many items, I make it a point to make sure I have less than 1000. They tell me Every Time That I Speak to Them, (Customer Service), No Matter What I Call Them About, That I Have Too Many Items! I Make It a Point to Not Ha Anything That I Am Not Willing to Loose, Just in Case I ever do have to call Ganz & ask them to get my dock un-stuck.
Why? How many items do you have? Thank You!
Hugs!
PP
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Old 11-17-2010, 09:08 PM   #76
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Default Re: MOST Areas unavailable - BLUE SCREEN

View Post Originally Posted by clarkcs38
I called Ganz about this problem, and they blamed the problem on the fact that I have too many items in my dock. Just curious -- how many do you have on your "main account?"
Ganz blames "too many items in the dock" on just about every issue that the tech people can't fix. It's just one of their pat, little answers.

Case in point, I can't stay logged in to WW for more than 45-60 minutes at a time on any account or else I get kicked out of WW. This happens in all time zones, deluxe or not deluxe, regardless of browser or operating system and I've tried all of the popular browsers (IE7, IE8, Firefox, Chrome, Opera or Safari) and I've got two computers, one with Windows XP and the other with Windows 7. This happens no matter what I'm doing in WW. It's been happening for several weeks now. I can only play Atlantiles and the new Whimsy Dragon game in Firefox, all other browsers get a blue screen with a tiny black square. I still can't send or receive kinzpost in any of my accounts unless I'm in Firefox ~ the kinzpost issue has been going on since the introduction of hamsters. The list goes on and on. I called Ganz about these matters again last week and here is how it went ~

I was told I should use Firefox as my browser. I told the customer service rep that I AM using Firefox. She said, "Oh, well maybe you should keep the number of items in your dock to under 100. That should help the problems." I was given this advice without her even logging into any of my accounts.

Hyeah, right, I've got 97 items in my dock ... yeah, that's the problem. The rep and I reached a stalemate and agreed to disagree on the dock issue and such is the circle of customer service with Ganz. Same old, same old pat, little answers.

Last edited by MysticZon; 11-17-2010 at 09:12 PM..
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Old 11-17-2010, 10:34 PM   #77
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Default Re: MOST Areas unavailable - BLUE SCREEN

if you cant load WW competely and getting blue screen, try loading WW from your computer browser HISTORY. load a line of WW from a day or two ago when it worked.
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Old 11-18-2010, 08:30 AM   #78
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Default Re: MOST Areas unavailable - BLUE SCREEN

Thanks for your positive thoughts!!!

Hello New to WI Grandma! & Welcome! I too, have grandchildren that play WW. (6 of 11), and they all Love It! It was one of them that got me started. lol. I am sorry that you & your Little Ones are having So Many Problems with WW Right Now! I do recommend that you give them, (Ganz), a call, (1-866-932-5469). When I have called, the customer service reps have been extremely nice & have always figured out the problem or taken my number, so they could call me back when they had a solution. I Wish You a Ton of Fun with Your Future Endeavors in WW with your Darling Grandchildren!
Hugs!

PP
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Old 11-20-2010, 06:56 AM   #79
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Default Re: SHOPPING BAGS NOT OPENING

Yeah the blue screen happens to me a lotttt! It's really annoying Normally i just log out and in.
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Old 11-20-2010, 07:17 AM   #80
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Default Re: MOST Areas unavailable - BLUE SCREEN

"I still can't send or receive kinzpost in any of my accounts unless I'm in Firefox ~ the kinzpost issue has been going on since the introduction of hamsters. "

MysticZon I think you have hit the nail on the head. Hamsters have taken over WW. I too am experiencing the same problems you outlined and get the very same answers from Ganz.
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