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Old 11-29-2009, 06:07 PM   #1
cookiecrumbs830
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Exclamation Missing pets, rooms, and items!

I recently just adopted a new Webkinz on Webkinz.com. But when i went to my room, i noticed that i was missing something... three(or more)rooms, two pets, and all the furniture in the two missing rooms! I really need someones help. It's been a couple of months since my Webkinz account had become expired.

Glitch: Missing items

Glitch Location: My Room

Your last activity before the glitch: Adopted a new Webkinz

What happened during the glitch: It happened before I even got to re-new my account.

What happened after the glitch: The glitch never stopped.

Screenshot: Click the image to open in full size.
Click the image to open in full size. I had a classroom and 2 other pet rooms
Did you have to log out and back in? Yes
Did you clear your cache? Yes
Did you close and restart your browser? Yes
Did you restart your computer? Yes

Did the glitch happen again? Yes

Account type: American
Operating System: Microsoft Windows
Brower Name and Version: Internet Explorer7
Flash Version: 10,0,32,18
Server Number: ?
cookiecrumbs830 is offline Female
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Old 11-29-2009, 06:09 PM   #2
pupsandfoals
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pups-and-foals is just really nicepups-and-foals is just really nice

Default Re: Missing pets, rooms, and items!

I'm so sorry! Try calling Ganz and see if they can help in any way. I'm sorry and I hope they can help you
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Old 11-29-2009, 06:43 PM   #3
cookiecrumbs830
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Default Re: Missing pets, rooms, and items!

What is Ganz's phone number? And is there any other way to fix this problem?
cookiecrumbs830 is offline Female
Old 11-29-2009, 06:44 PM   #4
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ButterflyFlower is not just visiting!ButterflyFlower is not just visiting!ButterflyFlower is not just visiting!ButterflyFlower is not just visiting!ButterflyFlower is not just visiting!ButterflyFlower is not just visiting!ButterflyFlower is not just visiting!ButterflyFlower is not just visiting!ButterflyFlower is not just visiting!ButterflyFlower is not just visiting!ButterflyFlower is not just visiting!

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Default Re: Missing pets, rooms, and items!

1 800 WEBKINZ is the number I've always called to contact Ganz.
I'm so sorry that happened to you! I don't know what to tell you except try and call them ASAP tomorrow! I hope everything works out. =/
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