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Old 03-05-2012, 10:04 PM   #11
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Default Re: Mirror, Mirror Room Not Available on all US Accounts

View Post Originally Posted by SeaGazer
I was able to get into the MIRROR MIRROR Room until today. Zilch, poof, disappeared. Tried several browsers, but still nothing. Is the promo over?
I live in the US and have been able to get room on FF on some of my accounts, but not all. Then when I clicked on the Movie screen I got, "you have already received a prize today" like it wasn't resetting. Now I have done everything and still no Mirror Mirror room. At least this goes until March 30th, Ganz has lots of time to fix it.
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Old 03-05-2012, 10:18 PM   #12
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Default Re: Mirror, Mirror Room Not Available on all US Accounts

I have gotten in and on the mirror mirror room. I have explorer and chrome. no problems. So sad to hear about all the glitches.
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Old 03-05-2012, 11:10 PM   #13
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Default Re: Mirror, Mirror Room Not Available on all US Accounts

I just now logged on three of my accounts to do Mirror Mirror before I turned in for the night, and the room is not in any of those accounts - one Asian, one European, & one American. I am on FF, will now try it with IE.
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Old 03-06-2012, 04:57 PM   #14
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Default Re: Mirror, Mirror Room Not Available on all US Accounts

I think that when clearing cache and cookies enables you to get the Mirror Mirror room, it is just a fluke. This does not consistantly work. Yesterday I was able to acc

I think that when clearing cache and cookies enables you to get the Mirror Mirror room, it is just a fluke. This does not consistantly work. Yesterday I was only to access the room with Chrome. The day before I was only able to access with IE. Today I have no access to the room with either.

When I click on the floating vodiac, I receive the mesage that the Campaign is not active.

I agree that Ganz has too many 'flukes' and does not seem to care about resolving them. Webkinz News should be giving us information on known problems...but it does not. If it was not for WebkinzInsider, we would be in the dark all the time. If WebinzInsider is mentioned in your post in WebkinzNews....it never gets posted. They don't seem to realize that WebkinzInsider is their best friend.

Last edited by gigiyp; 03-06-2012 at 04:57 PM..
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Old 03-06-2012, 04:58 PM   #15
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Default Re: Mirror, Mirror Room Not Available on all US Accounts

I have been waiting days for this to be fixed. I too can not get the video to work. I can get the apple. I have done every update, cleaned my cache and still cannot see the trailer, or get the prize. This is so frustrating and the leprechan will be in the clubhouse tomorrow and I wonder if this will cause all kinds of calls to Ganz. I love my webkinz and the game, and I am so discouraged by all the frustrations of the malfunctions. I hope this works soon.
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Old 03-06-2012, 07:11 PM   #16
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Default Re: Mirror, Mirror Room Not Available on all US Accounts

Make sure you login in on the main login (Welcome to Webkinz).
If you use the mci2 customer service/back door login, you will only be able to get the apple,
the movie clip will not play.
However, we then need to switch to the mci2 in order to play spree without a problem.
Ugh.



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Old 03-08-2012, 12:31 PM   #17
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Default Re: Mirror, Mirror Room Not Available on all US Accounts

I've had no problem seeing the room every day, until today. Now it's not there and I've cleared/emptied my browser. So sad
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Old 03-08-2012, 01:31 PM   #18
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Default Re: Mirror, Mirror Room Not Available on all US Accounts

View Post Originally Posted by AnotherKinzDad
Surely it is becoming more obvious to everyone that Webkinz is at fault with the Lorax and Mirror Mirror video viewing, the Lorax missing from maps, Lorax Quest not in the Adventure Park, no Lorax on the AP mountain on the map, Lorax Gift boxes not showing in accounts who logged on before 8am the first day (and won't show each subsequent day either), no Mirror Mirror room in the clubhouse, no floating Lorax head, etc, etc, ad nauseum.
Webkinz has us trained: clear your cache, use a different browser, update your browser, set third-party ads on, delete your cookies, refresh the page, log out and log back in, restart your computer, and on and on.
At what point do we sit back and say, "Hey! Who made this mess?" Guess what, Webkinz needs better programmers, better bug finders, better and trained customer service employees and they need to start taking responsibility for this mess.
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100% in agreement. I have not been able to view the mirror mirror video since the promotion began, although at least I am able to get to the room via the clubhouse, unlike others.
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Old 03-08-2012, 01:37 PM   #19
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Default Re: Mirror, Mirror Room Not Available on all US Accounts

We have many American accounts, as we live in the US and none of our accounts can see the Mirror Mirror room. What is going on? So frustrating!!
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Old 03-08-2012, 08:45 PM   #20
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Default Re: Mirror, Mirror Room Not Available on all US Accounts

My kids and I were able to enter the Mirror Mirror room this morning, we had no trouble again after school to look for the Leprechaun, but now it had disappeared from both laptops and our desktop inexplicably.
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