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Old 03-04-2012, 04:59 PM   #11
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Default Re: Lorax Challenges disappearing a day early?

I'm so upset! I finished all my tasks yesterday but had more dig spots. Since it wasn't suppose to end for 1 more day I thought I'd just wait til today so I could get more digs. I should've collected my prize! I'm definately calling tomorrow. I hope everyone else does too.
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Old 03-04-2012, 07:59 PM   #12
e the people...
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Default Re: Lorax Challenges disappearing a day early?

Give us more time (or our prizes) Ganz! Maybe they could at least tell us what browsers to use for peek a newz, floaty clicky promos, adventure park, etc.
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Old 03-04-2012, 09:06 PM   #13
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Default Re: Lorax Challenges disappearing a day early?

View Post Originally Posted by spoiledjulie
I'm so upset! I finished all my tasks yesterday but had more dig spots. Since it wasn't suppose to end for 1 more day I thought I'd just wait til today so I could get more digs. I should've collected my prize! I'm definately calling tomorrow. I hope everyone else does too.
Same here.. I thought I had Sunday to finish digging so I had one account all ready to collect my prize but was unable to do so today... did I have theday wrong? All that work, no prize!
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Old 03-04-2012, 10:06 PM   #14
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Default Re: Lorax Challenges disappearing a day early?

Darn I kept putting off the quest and logged on now to finish and it's gone. Darn
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Old 03-04-2012, 10:59 PM   #15
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Default Re: Lorax Challenges disappearing a day early?

Lorax is still in the park and I clicked on him cause he said to do his quest. It still wasn't there. My hope was shattered. Why even have him in the park telling people to do his quest if they've taken them away?
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Old 03-04-2012, 11:50 PM   #16
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Default Re: Lorax Challenges disappearing a day early?

View Post Originally Posted by Justinemd34910
I got on today to finish my Lorax challenges in the Adventure Park and they're already gone. I thought they ran through today? As in they would end tonight. They're not in my active quests log and I've been given a new quick quest. Am I misinformed? When they said "through March 4th" did they actually mean it would end on the 3rd? If so, they should really think about making that FAR more clear.
They were gone on all of our accounts today as well! Guess I misunderstood as well! But, I will be calling Ganz today to kindly let them know what is happening, as we have put a lot of time (& money invested in general) into trying to get these quests to work... to no avail!Like several others out there, we could not get past the video portions!! Does Ganz not realize that time is precious & this is meant to be fun for our families?! btw, I've tried SEVERAL diifferent browsers, clearing cookies, caches, and histories, as well as different computers altogether... no luck at all! We also have yet to have the Mirror Mirror room pop up. So, to those of you out there experiencing these problems, you are not alone.
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Old 03-07-2012, 10:58 PM   #17
on't you be a
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Default Re: Lorax Challenges disappearing a day early?

Updated the first post, but I guess I'll put it here as well to make sure it gets seen.

I haven't managed to call Ganz yet since we have other things to sort out in our household (missing several boxes) but we did find out why two accounts never got boxes or the quests. Apparently, sometime last year (after the HOP promotion at least) a bunch of people complained about the ads that were popping up on Webinz and Ganz turned off third party ads for ALL ACCOUNTS REGISTERED TO MINORS. Which means that on my brother and sister's accounts, they got no Lorax boxes and can't get into the Mirror Mirror rooms. I would advise that you all double check that your accounts have third party ads enabled. On top of this, to unlock them, they had strange verification questions that we didn't set and have no idea what they are. We never received any notice that they had been set and we're going to have to contact Ganz to get them turned back on. I think I don't need to say that my family has a VERY long email to send to Ganz.

I'm really sorry that I wasn't the only one with these problems. I hope you all get them resolved.
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