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Old 11-19-2011, 03:17 PM   #1
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Default Kinzville Park

I've been having a lot of problems that others here have voiced - logging in, freeze-ups, etc. but the most pressing to me now is that I haven't been able to get into Kinzville Park. And so, I can't complete my Key to Kinzvile challenge and can't start some of the other challenges. : (

Anyone have any tips on the Kinzville Park problem? I can get in the clubhouse rooms but just sit in the park load window while it tells me to "please wait" - I have the problem in both IE and Firefox, I've cleared caches, I've reloaded Flash...what else to try?
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Old 11-26-2011, 03:39 PM   #2
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Default Re: Kinzville Park

I even tried using someone else's computer and internet connection.

Is anyone else having this problem?
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Old 11-27-2011, 08:41 AM   #3
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Default Re: Kinzville Park

If it's a problem that only you are having, and you have it on your account even on other computers and other internet connections, I would guess that your Webkinz account has a problem that needs to be reset, and the only way to do that is to call them during business hours. They will only speak with adults. They often ask for user name and password so that they can access the account. They can see the problem and hopefully tweak it to fix whatever is causing the glitch. They may ask for the code of one of your pets, so be sure to have one nearby. (I keep most of my tags in one of my desk drawers. It doesn't matter if it's your first, your last, or any one in between, just so long as it belongs to that account.) Good luck!
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Old 11-27-2011, 09:17 AM   #4
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Default Re: Kinzville Park

I haven't been to the Kinzville Park in a while. Like Jellytab said contact Ganz during business hours. Good Luck
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Old 11-27-2011, 10:05 AM   #5
 
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Default Re: Kinzville Park

Good luck with this problem. I don't seem to be having any trouble getting into Kinzville Park .. and if you have tried this multiple times with a variety of computers I say you contact Ganz.

Hope this helped!
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