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Thank You to Ganz for fixing this! So glad to be back to normal!
Critical Glitch Oct 22nd
Affected....for me anyway...deluxe american accounts
Problem....when going to send a kinzpost it says have to add friends...when checked phone have no friends listed. Problem was yesterday all three accounts had friends, no friends have been deleted by user, all accounts had only between 6-15 friends so phone was not full yet all names have disappeared. All accounts were fine Oct 21st.
Updated Nov 25th....still have 5/11 accounts affected between myself and 5 friends. All are deluxe accounts that would have expired due to no new pet adoptions but we got year deluxe just so we could extend them.
Got Ganz phoned today...they say that's exactly what it is causing the problem....it's been over a month.....no sense that it was a priority on their end....rep would send an e-mail again to tech support letting them know of our call.
This is very frustrating, I know I can't say ages but this is heartbreaking for one of us especially who tries to add friends and then the next day they aren't there again and the friends don't understand why he can't send them notes and stuff.
C'mon Ganz. This is supposed to be deluxe....dictionary...
.de⋅luxe [duh-luhks]
–adjective
1. of special elegance, sumptuousness, or fineness; high or highest in quality, luxury, etc.: a deluxe hotel; a deluxe edition of Shakespeare bound in leather.
Is this your highest quality?? Please tech support give this some priority!
I can't figure out why some of us (my friends and I) are affected and some aren't...we all live in the same area and have the same number roughly on our phones of people....
We had a fourth account affected by it this morning before the notice about them fixing kinzpost came....so now am hoping that those empty phones will have their friends restored to them!
Could be related to the kinzpost thing going on as well as for months now {May I think it was} my main account had constant problems with adding people on, deleting people off randomly {I never did}, accepting FRs and all that. It finally cleared up, somewhat, about 3 or so months later but it still acts up here and there just for the heck of it in different ways I've noticed.
So I readded my other accnts back to that phone . So I had 5 Friends back on the phone yest. Now today they are all gone again !! I Know knzpost is being worked on but all my Friends are gone again from this one accnt !!
I had the same thing happen on one of my accounts. I have over 100 friends and a few minutes after midnight i tried to send something to my other account and all friends were deleted. I figurd after maintence it would be fixed but low and behold still no friends. I will wait untill kizpost comes back on and then see if the friends return.
Oh ya, my other accounts still have all thier friends, just not the one account.
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Kinzpost-Friends all gone Now fixed!! Thanks Ganz 
ebkinz
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