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Old 07-16-2011, 10:18 AM   #1
danzkinz
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Default KinzChatPlus Times Error

The KinzChatPlus states the Clubhouse is open 12pm - 4am KT. Kinztime is based on the time zone you are living in. So now it is 4pm GMT here as I am in the UK and the KT is showing 4pm.

Bearing this in mind even though the KT is showing 4pm I am unable to get in to the KinzChatPlus Clubhouse even though it states it opens 12pm KT. Here in the UK we are only allowed to get in from 5pm KT so really they should say it is based on EST not KT.

Is this a glitch or has this problem been raised before? I have contacted Ganz several times about it but get the usual automated "clear your cookies" lazy response
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Old 07-16-2011, 03:26 PM   #2
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Default Re: KinzChatPlus Times Error

We have had the same problems with our Euro accounts for a long time. I have mentioned it to a Ganz rep who said she would make a note of it.

I did have a thread on it a while ago.

For NA accounts, Kinzchat + is closed from 12 AM - 8 AM EST which works out to 5 AM - 1 PM Euro GMT time. So it should be closed on Euro accounts from 5 AM - 1 PM GMT

It`s not fair, because Euro accounts miss out on 4 hours worth of Kinzchat + time

What I think might be happening is that they might be closing it according to the 4 AM - 12 PM North American time instead of Euro time. Maybe it's a bizarre glitch. I wish they would adjust it. It's annoying.

Last edited by Starburst1425; 07-17-2011 at 06:39 PM..
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Old 07-17-2011, 06:24 AM   #3
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Default Re: KinzChatPlus Times Error

Just imagine the phone calls Ganz would get if the American/Canadian account holders had 4hrs of chat removed! Luckily for them they can actually call them to report issues where as we have to rely on their poor email support (well I call it support loosely!).

Maybe its about time they started valuing their European Account holders....
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