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Old 07-17-2010, 08:48 AM   #41
please ask
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Default Re: Kinz Post issues?

I have now called Ganz three times in the past month and it's the same story. They still believe it's only effecting a small percentage of us, so anyone experiencing trouble really needs to call them so they bump this up to higher priority. Thanks!

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Old 07-17-2010, 09:43 AM   #42
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Default Re: Kinz Post issues?

I'm so frustrated trying to send thru kinzpost. It just doesn't work -- it's a major problem. I even got up at 5AM to see if less people playing would help the situation. I called Ganz and a very nice rep said I should use Firefox, but I'm worried about downloading it. Can I have both IE and Firefox??
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Old 07-17-2010, 09:51 AM   #43
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Default Re: Kinz Post issues?

I am still having the same issues. I had been wanting to go to parties and didn't think I could with the mail problem, etc. However, I just found out I can go to parties. If you respond to the invitation through MY PAGE, they will get it. Then you can go to the party. I'm going to give some now, and I'm hoping that will work, also.

Smwcat, I will call Ganz again Monday.
Jemkinz, I downloaded Firefox, and it doesn't work either. Neither does Google Chrome. Ganz says that's the problem, but it isn't! It is Ganz's problem! (I have Windows 7).

If anyone finds a solution, please VM me.
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Old 07-17-2010, 09:57 AM   #44
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Default Re: Kinz Post issues?

View Post Originally Posted by jemkinz
I'm so frustrated trying to send thru kinzpost. It just doesn't work -- it's a major problem. I even got up at 5AM to see if less people playing would help the situation. I called Ganz and a very nice rep said I should use Firefox, but I'm worried about downloading it. Can I have both IE and Firefox??
If you download Firefox, be sure to take the check out of the box that says something like, "I want Firefox for my homepage." I always hate it when these things change my homepage! Firefox is very slow, too. I like Google Chrome because all of my accounts can be in places, like the park and club house, at the same time. If you haven't done that, try it. You can go to the park and click from one pet (one account) to another. That way you have more pets represented.

Speaking of Park, are any of you having trouble with that, too? The last few times I tried to enter, my pet froze.
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Old 07-17-2010, 11:42 AM   #45
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Default Re: Kinz Post issues?

I've been having the same issue but occasionally I've been able to send a package or two. Its so annoying, I have a couple trades pending now because I can't send anything. I really hope Ganz can figure this out.
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Old 07-17-2010, 01:13 PM   #46
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Default Re: Kinz Post issues?

It happens to me a lot, but then it loads...so annoying though!

View Post Originally Posted by jemkinz
I'm so frustrated trying to send thru kinzpost. It just doesn't work -- it's a major problem. I even got up at 5AM to see if less people playing would help the situation. I called Ganz and a very nice rep said I should use Firefox, but I'm worried about downloading it. Can I have both IE and Firefox??
I have both firefox and internet explorer, so it should be ok. it might slow your computer down a tad though...
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Old 07-17-2010, 01:58 PM   #47
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Default Re: Kinz Post issues?

Thanks so much for all your help -- I'm just not that computer savvy to try to download other browsers. This shouldn't be happening -- with all we have invested in Ganz. Our family all has the Deluxe Membership too......just so disappointed.
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Old 07-17-2010, 06:47 PM   #48
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Default Re: Kinz Post issues?

Same here. Somedays it works,some it doesn't. A friend sent me a really nice gift and I can't get kinzpost to send my Thank You note. That is a problem for me. Maybe in the morning I will be ablr to get it to work.
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Old 07-17-2010, 07:52 PM   #49
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Default Re: Kinz Post issues?

View Post Originally Posted by Blackdog
Same here. Somedays it works,some it doesn't. A friend sent me a really nice gift and I can't get kinzpost to send my Thank You note. That is a problem for me. Maybe in the morning I will be ablr to get it to work.
Did you get the gift? I can't send or receive gifts. Also, sometimes the mail shows up, and sometimes it doesn't. If it shows up and I click on the mail, I can see who sent it but when I try to open it the "please wait" comes up and the computer freezes. It stays frozen, too. Bummer!
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Old 07-17-2010, 07:55 PM   #50
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Default Re: Kinz Post issues?

My kinzpot has beenworking very well.. Maye try clearing your cache..?

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