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Old 01-17-2010, 02:08 PM   #11
sweetnothings82
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Default Re: Not getting credit for finding silver keys

Today I found another silver one and it did go up 1 so now I have 7 , I was hoping that it would catch up from the other day but it looks like that one got lost
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Old 01-17-2010, 02:25 PM   #12
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Default Re: Not getting credit for finding silver keys

The path are messed up on mine but so far I seem to be getting the keys, hopefully they will be able to find the problem soon and correct all of the problems. I am sorry to hear that so many are not receiving their keys still, I know how frustrating it is, because it was happening to me earlier.
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Old 01-17-2010, 07:29 PM   #13
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Default Re: Not getting credit for finding silver keys

i got a silver key and it showed up
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Old 01-18-2010, 08:37 AM   #14
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Default Re: Not getting credit for finding silver keys

At first I wasn't getting the keys... then that glitch appeared to be fixed. Now I have all my silver keys and can't collect a prize! The screen is frozen. There's no prize doors and no X to get out of the key collection window.
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Old 01-18-2010, 12:35 PM   #15
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Default Re: Not getting credit for finding silver keys

View Post Originally Posted by scottashley
At first I wasn't getting the keys... then that glitch appeared to be fixed. Now I have all my silver keys and can't collect a prize! The screen is frozen. There's no prize doors and no X to get out of the key collection window.

I have had the same problem with Mozilla Firefox (see post #10). I was able to fully load my window with the keys (and the doors) using Internet Explorer. What web browser are you using
?
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Old 01-18-2010, 02:44 PM   #16
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Default Re: Not getting credit for finding silver keys

been having keys missing for a while now. At first I thougt I mis-counted them. But consistently when I win a key it doesn't register in my list. I've missed several silver and a gold one too. Very frustrating. This has been happening for several weeks now. First I kept getting loading issues with Magic Mire and getting "cheated" out of playing. Now this.
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Old 01-18-2010, 08:54 PM   #17
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Default Re: Not getting credit for finding silver keys

View Post Originally Posted by SnowCrystal

I have had the same problem with Mozilla Firefox (see post #10). I was able to fully load my window with the keys (and the doors) using Internet Explorer. What web browser are you using
?
Thanks so much, this worked for me and I was able to get the last silver key prize I needed!
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Old 01-18-2010, 11:52 PM   #18
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Default Re: Not getting credit for finding silver keys

View Post Originally Posted by SnowCrystal
This is what I get consistently for accounts on server 12 using Firefox (both when I find a key and when I just go look at my key collection even if I don't find a key)--it doesn't load properly (there is no key count and no key doors and no "x" to get out of the screen--so I have to do an F5 to reload and re-log in):

Click the image to open in full size.


Adding: American Deluxe accounts on Server 12
I just got the same thing on American Deluxe server 10 using Firefox. I did get my key but had to log out because there was no way to get out of the forest.
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Old 01-19-2010, 01:01 AM   #19
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Default Re: Not getting credit for finding silver keys

View Post Originally Posted by marnabear
I just got the same thing on American Deluxe server 10 using Firefox. I did get my key but had to log out because there was no way to get out of the forest.
That's what was happening to me. Try it on IE instead of Firefox. Seemed to work!
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Old 01-20-2010, 10:57 AM   #20
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Exclamation Keys in Charm Forest

When I did my Magic Mires today, I got a key and no keys are showing no doors and no words. I have to log out and back in if I want to play. The last time this happened I did not get any of my keys that I won. It is a European Account.

Attachment 200201

Last edited by camplittleangel; 02-24-2010 at 09:26 AM..
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