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Old 09-28-2011, 11:11 AM   #31
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Default Re: no ads and no Jessie video

I switched to IE because I hadn't cleared cache there, but it still wouldn't play.
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Old 09-28-2011, 11:27 AM   #32
marnabear
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Default Re: no ads and no Jessie video

View Post Originally Posted by Nereid
I am not seeing the video ads either, but I can get the Jessie video to play and am getting the prize.

The ads shouldn't affect the video play in any case.
The ads do affect the video play. If you have ads blocked in any way you cannot view the video. I know this from past experience.

Last edited by marnabear; 09-28-2011 at 11:33 AM..
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Old 09-28-2011, 11:31 AM   #33
Majesty84
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Default Re: Jessie video issues

I can get into the room but the video isn't coming up. I click on it and I see the screen loading at the bottom like it's going to do something but it doesn't do anything. From experience, I know this video should come up right away. I've been getting repeat prizes anyway so not a big deal. I did want to still try to get the slide though.
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Old 09-28-2011, 11:34 AM   #34
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Default Re: no ads and no Jessie video

By experimentation I learned it was because I was using the shortcut to get into WW I was no longer seeing the ads. If I go in the long way through webkinz.com I do get the ads. So at keast there is a workaround but up until maintenance today I was able to see the ads no matter how I got to the WW login screen.
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Old 09-28-2011, 11:42 AM   #35
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Default Re: Jessie video issues

I just called and spoke with a rep who said she was not aware of the problem and would pass it in. I also told her to tell them the Halloween stuff ROCKS!!!
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Old 09-28-2011, 12:06 PM   #36
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Default Re: Jessie video issues

Glad you got it to work Marna. Unfortunately, that's how I usually log on abd so far no account can get the video.
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Old 09-28-2011, 12:14 PM   #37
nothing
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Default Re: Jessie video issues

i also can't see the video. I can see the ads on screen, but the video won't play on FF. I haven't tried any other browser though. I did help myself to some bananas from the fridge
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Old 09-28-2011, 12:26 PM   #38
omd00
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Default Re: Jessie video issues

The Jessie video won't play for me, either!
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Old 09-28-2011, 12:57 PM   #39
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Default Re: Jessie video issues

Hi everyone,
Internet Explorer and Firefox do not work to fun the movie. I called Ganz customer service. She was able to recreate the problem on her computer, using the Firefox browser. The problem has been sent to the technical people.

This new Disney Show has a premiere on Friday September 30. At some point they will drop this promotion. The customer representative did not know when this will happen.

Auntie
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Old 09-28-2011, 01:15 PM   #40
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Default Re: Jessie video issues

I just tried Google Chrome and it worked...Firefox still not...at least I can still play though Yay! even if only for one more day...though I hope they leave it a bit longer lik ethey did with smurfs
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