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Old 10-25-2009, 02:56 PM   #1
cornellheart
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Default Item stuck in a room

I have tried clearing cache and I even have run my CC cleaner but an item in my youngest daughters room has been stuck for DAYS no matter how many times I log her in or out. She wants it put on her table but when I try her monkey goes through the lamp like it is not there if I am in edit mode or not. It is a phantom lamp I can't remove it from the room either. That hummer is stuck but good ANY suggestions would be appreciated
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Old 10-25-2009, 02:59 PM   #2
me is bored xD
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Default Re: Item stuck in a room

So what is stuck exactly?
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Old 10-25-2009, 02:59 PM   #3
me is bored xD
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Default Re: Item stuck in a room

Whatever it is, you can go here: [url=http://customerservice.webkinz.com/cs/us_en/ss.php]Webkinz
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Old 10-25-2009, 03:00 PM   #4
me is bored xD
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Default Re: Item stuck in a room

[url=http://customerservice.webkinz.com/cs/us_en/ss.php]Webkinz
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Old 10-25-2009, 03:01 PM   #5
me is bored xD
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Default Re: Item stuck in a room

Hmmmm...... Well go to the webkinz homepage, then click on customer support, look for the tab that says i have something stuck, and click on it (:
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Old 10-25-2009, 03:01 PM   #6
ishing ....
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Default Re: Item stuck in a room

You need to fill in the Customer Service form and send it to Ganz. You can find it on the front log-in page of the Webkinz site. Click on Customer Service, then near the bottom click on "I have something stuck". Fill in the necessary fields and send to Ganz. They'll unstick the item for you and, likely, you will find it sitting in your dock after they've "unstuck" it.
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Old 10-25-2009, 03:03 PM   #7
cornellheart
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Default Re: Item stuck in a room

Thanks! It is a bamboo lamp and I tried it all so I will call them in the morning You guys are quick as usual!!

Oh awesome I can just fill it out
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Old 10-25-2009, 06:00 PM   #8
same thing
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Default Re: Item stuck in a room

well, that has happened to me before... but there are two items (bookw) that just won't go away!!!

a long time ago, i had a book room. two books were always stuck.i changed the room to a christmas room, and they are still stuck. i tried the leave room/put it on a table/leave room/come back trick and that didn't work. i did the customer service thing, and still, no help. and this has been a long time, considering i have been a 2 year member since 2007. this was one of my first four rooms.
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