Rare times in local KT. Place your mouse over times and items for time conversions and info.
Welcome to the Webkinz Insider Forum forums.
You are currently viewing our boards as a guest which gives limits your access to many of our other features. By joining our FREE community you will have access to post topics, communicate privately with other members (PM), removal of some (including the "in-text") ads, respond to polls, upload content and access many other special features, such as trading, and entering contests! Registration is fast, simple and absolutely free so please, join our community today!
If you have any problems with the registration process or your account login, please contact us.
This has happened to me a couple of times, too. I use FF and I believe it has happened on different servers but I'm not sure. It holds me back from completing a day's classes on my quest to get the key.
Next time try clicking on the "i" (instructions link in the upper right corner, and then closing the pop-up instructions box to return to the main screen). Can't guarantee this will work, but it has fixed a lodaing "freeze" glitch for me with the grooming class (in past, especially irritating when had to pay for classes, grrrrrrr........I would not be able to click the "start" button, but would lose money and credit for class when logging off). Then I tried clicking the "i" tab to change screens, and when returned to main screen the class would proceed as normal. If that doesn't work, you may want to visit the academy, but BEFORE signing up for classes: log-off, then log back on and "re-visit" the academy to sign up for classes WITHOUT clearing your cache. (Although again, I can't guarantee this will work for classes, I know it works for other loading issues, eg. no newspaper or today's activity tabs visible on main screen when first logged on, but will appear when log-off, and then log back on).
Yes this is one of many Kinzville Academy glitches. Mine are pet specific. Unfortunately Ganz does not believe that there are many with this issue and see it as isolated user errors! Having spoken with them today, it seems futile! They are not seeing this as a glitch but related to user system or inability to play correctly! Call Ganz at 1.866.932.5469 so you can be heard, and we can be heard as a group!!
It's happened to me too. It seems to happen for a few days in a row every couple of weeks and then it will be normal again. I always use the same computer, so that's not an issue in my case. A few times I've been able to make lucky guesses and line up those three letters with their words, but if not I just fail the class that day.
I just wanted to let you guys know that I spoke again with Ganz, this time with management! They have my account information and will be conducting a test which should take three to four days. I have many issues involving the Kinzville Academy, including this issue with the intelligence class. My mother and I were told by the management person that the write-ups about the issues my mother phoned about earlier this week and last week were nowhere to be found. However, he did not question the legitimacy of the complaints. It may very well be necessary for anyone having an issue or experiencing a glitch to seek management rather than just an individual in the call center. After all these individuals speak from a script, but appear to fail to see the forest through the trees!
Good luck and I will let you know what I find out later next week from management!!
Lo siento. I'm sorry this has been happening to you. This, too, has happened quite a bit. My best bet would be contact Ganz, and maybe they can give you some advice. Sadly, I am not sure what you would have to do after that. I would say use Google Chrome, it works for me even though their is that pesty dock glitch. Here is the link to the WIKI, with all of Ganz Information: Contact Ganz - Webkinz Insider Wiki
I just wanted to update you... Ganz is working on my account. They tested Friday today and will be testing probably tomorrow. They are aware of my intelligence class issue (and the other two classes I am having issues) and I informed them that there are people on webkinz insider with the similar issues. So I suggest everyone wit issues such as these that are occurring with any regularity to call Ganz.
WebkinzInsider.Com is not an official site of, sponsored by, nor affiliated with Ganz, Inc, Webkinz, Lil'Kinz, or Kinzville Newz and all character names, logos, and images are trademarks owned by Ganz, Inc.