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Old 07-02-2010, 07:36 PM   #11
please ask
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Default Re: I can't read my mail

I called them for this problem last week (it's been happening to all our family's accounts for 4 weeks now). They are aware of the problem and say they are working on it. No estimated fix date though. The only suggestion they gave me in the meanwhile was to use Firefox (I am a Mac/Safari user), but I have read posts where others with Firefox are still having these same issues so I haven't bothered to go that route.
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Old 07-04-2010, 08:58 PM   #12
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Default Re: I can't read my mail

View Post Originally Posted by kayla8209
Hey I'm having the same problem! Uggh! I have a party invite in my mailbox to read!!
The same thing is happening to me. A bunch of us are calling Ganz on Monday and Tuesday to report this problem. Their number is 1-866-WEBKINZ (866-932-5469). I someone is reading this, and would like to call, please do. Thanks
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Old 07-04-2010, 10:16 PM   #13
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Default Re: I can't read my mail

This is an on-going problem that Ganz has said they would fix. I'm sure they will get to it soon!
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Old 07-04-2010, 10:21 PM   #14
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Default Re: I can't read my mail

Same, and same with a lot of my friends. Tomorrow morning I plan on calling Ganz and informing them about this. I have 8 gifts and letters waiting in my maibox! D:
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Old 07-05-2010, 11:31 AM   #15
please ask
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Default Re: I can't read my mail

This is a problem affecting more of us than Ganz realizes or is ready to admit. Please give them a call as they take note of how many people call on each issue. Here is their number:

866-932-5469

It's been a problem for a long time now. I hope the fix is near
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