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Old 07-02-2010, 01:40 PM   #1
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Exclamation I can't read my mail

When I try to read my mail in webkinz it just says "please wait" and doesn't stop. I tried logging out and back in but it still did not work. A few times, when I tried logging out and logging back in, it was not showing that I had mail and when I moused over the mail box, I could not click on it. ( You know how when you mouse over something the mouse arrow turns into a pointing hand? Well, it was not doing that when I tried to click on the mail box.) Is anyone else having this problem?
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Old 07-02-2010, 01:44 PM   #2
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Default Re: I can't read my mail

Could it possibly be a problem with your mouse input and Adobe Flash Player?

Are you able to click the red button here:

http://testkit.zzl.org/Resources/FlashKit.swf ?
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Old 07-02-2010, 01:49 PM   #3
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Default Re: I can't read my mail

View Post Originally Posted by MysticMist
Could it possibly be a problem with your mouse input and Adobe Flash Player?

Are you able to click the red button here:

http://testkit.zzl.org/Resources/FlashKit.swf ?
Yes, I can. I can click on anything else. The only i it won't let me click on the mail is when it tells me that I don't have any. (which is wrong because i do have some.)
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Old 07-02-2010, 01:49 PM   #4
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Default Re: I can't read my mail

That's weird, because the same thing is happening to me- every time I click on a letter in my mailbox, it'll load and won't stop.
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Old 07-02-2010, 01:52 PM   #5
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Default Re: I can't read my mail

View Post Originally Posted by animationfan336
That's weird, because the same thing is happening to me- every time I click on a letter in my mailbox, it'll load and won't stop.
'

I know! It's really annoying!
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Old 07-02-2010, 01:52 PM   #6
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Default Re: I can't read my mail

What browser and OS are you using?
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Old 07-02-2010, 01:53 PM   #7
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Default Re: I can't read my mail

YES, I'm having the same problem on all of my accounts!! I need to call Ganz, but keep putting it off.
Most of the time it shows no mail, and I can't bring even the old mail up. I know I have new mail that I haven't read. A few times it shows mail, but when I click on it and it comes up, the please wait comes up and freezes up WW. I downloaded Flash Player again, but still nothing. Any suggestions, please!

I've used Google Chrome, Firefox, and Internet Explorer. I have Windows 7, and a fairly new computer. Should I call Ganz?

Last edited by kathynew; 07-02-2010 at 01:56 PM..
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Old 07-02-2010, 01:53 PM   #8
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Default Re: I can't read my mail

View Post Originally Posted by MysticMist
What browser and OS are you using?
To tell you the truth I have know idea because it's my grandmothers computer.
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Old 07-02-2010, 02:01 PM   #9
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Default Re: I can't read my mail

View Post Originally Posted by kathynew
YES, I'm having the same problem on all of my accounts!! I need to call Ganz, but keep putting it off.
Most of the time it shows no mail, and I can't bring even the old mail up. I know I have new mail that I haven't read. A few times it shows mail, but when I click on it and it comes up, the please wait comes up and freezes up WW. I downloaded Flash Player again, but still nothing. Any suggestions, please!

I've used Google Chrome, Firefox, and Internet Explorer. I have Windows 7, and a fairly new computer. Should I call Ganz?
You could...but that would be a waste of time. Their original SWF's are not coded properly.
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Old 07-02-2010, 07:30 PM   #10
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Default Re: I can't read my mail

Hey I'm having the same problem! Uggh! I have a party invite in my mailbox to read!!
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