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Old 11-23-2011, 08:38 PM   #1
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Default I can't get to the WW Login Page!

Ugh! When I go to Welcome to Webkinz and click on "Log In", all I get is a new screen with ads. It looks like the screen where I should be able to type in the user name and password, but that area is just covered with an ad for the Fossil Fighters game. SO frustrating!

Does anyone have a suggestion for how I can get around the ad to log into our accounts? Thanks!
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Old 11-23-2011, 08:51 PM   #2
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Default Re: I can't get to the WW Login Page!

I've been having this happen all day. I'm kicking myself for not calling Ganz earlier in the day for they are closed now and I'm sure they will be tomorrow. In the past when this happened I could go to the Customer service at the bottom and get in that way. I tried to do that this time and it brought me right to the Fossil Fighters game with nowhere to log on. This is so frustrating and I have no idea what to do. If enough people are having this problem, I wonder if Justin or an administator could let Ganz know. I'm sad
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Old 11-23-2011, 08:52 PM   #3
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Default Re: I can't get to the WW Login Page!

The same thing has been happening to me. And you're right, it is very frustrating! I was using the firefox browser. I tried Internet Explorer to see if that would make any difference, and it did! Try using Internet explorer if you have been using firefox. Hopefully that will also help for you! And hopefully they get the problem fixed soon.
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Old 11-23-2011, 10:02 PM   #4
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Default Re: I can't get to the WW Login Page!

I'm having the same problem on one of my computers but not the other. The newer one is having issues. The old clunky one is getting on fine.
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Old 11-23-2011, 10:19 PM   #5
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Default Re: I can't get to the WW Login Page!

Just an update. Like you said, kiltedtxduck, I switched to a different browser and was okay. I had been using Firefox (like they recommend, I think!), but switched to Safari. At least I can log in now! Have you tried a different browser, codylan?

Not sure what is up with Firefox. I even went and downloaded the latest update, just to make sure that wasn't part of the problem. No luck until I stopped using Firefox. Now I know...

greenspryte- your post makes me think maybe I shouldn't have updated my software. It's an old(er) computer, but we try to keep everything up to date. Sigh. Maybe Firefox will work again when the moon is in the Seventh House and Jupiter aligns with Mars...

Last edited by knhills; 11-23-2011 at 10:19 PM..
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Old 11-24-2011, 12:45 AM   #6
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Default Re: I can't get to the WW Login Page!

My older PC hasn't had the last Mozilla update (I use a different version than FireFox but works same). The newer one updated this morning. I haven't updated it on the older one. It may be a glitch with the update.
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Old 11-24-2011, 01:16 AM   #7
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Default Re: I can't get to the WW Login Page!

Same for me. Unable to get the login part using Firefox, but am able to get in using Chrome and also Opera. Haven't tried Internet Explorer or Safari yet. Frustrating.
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Old 11-24-2011, 02:21 AM   #8
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Default Re: I can't get to the WW Login Page!

Same thing for me earlier, but clearing my cache took care of the problem.
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Old 11-24-2011, 03:15 AM   #9
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Default Re: I can't get to the WW Login Page!

The only way i stopped it,was i switched to Google Chrome,and when it did do it? i refreshed the page,and it stopped! where on IE it didn't stop it.
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Old 11-24-2011, 11:27 AM   #10
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Default Re: I can't get to the WW Login Page!

I am having the same problem too. I have been trying firefox and I can log in, but I cannot get to the news page. It is frusterating. I am going to try safari now.
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