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Old 01-21-2012, 08:29 AM   #1
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Default I cannot get into my second Webkinz account

Hi all!

I am making this thread in hopes that maybe someone will know the answer to my problem.

I have a second Webkinz account with a Unicorn on it, but everytime I attempt to log on, I keep getting a message saying, "Sorry, there is a problem with our servers at this time. Please try again later."

Please know that I have tried logging in multiple days, but I keep recieving the same message (I also do know my password).

Does anyone know what to do?

(By the way, I put this as "Minor" because it is not my main account that I have the issue with.)
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Old 01-21-2012, 11:08 AM   #2
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Default Re: I cannot get into my second Webkinz account

I was over in the "help" section this morning. Looks like two people over there are having some issues getting on their accounts, too. Are you using Google Chrome by any chance? If so, you may want to try a different browser. I'll go check and see if I can get on my accounts today, too.
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Old 01-21-2012, 11:47 AM   #3
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Default Re: I cannot get into my second Webkinz account

View Post Originally Posted by SnoopysGirl
I was over in the "help" section this morning. Looks like two people over there are having some issues getting on their accounts, too. Are you using Google Chrome by any chance? If so, you may want to try a different browser. I'll go check and see if I can get on my accounts today, too.
No, I use Internet Explorer. And it is only my secondary account that has the issue, not my main.

My cousin told me that her account stopped working awhile ago because she attempted to go on it when it had expired (that was back when accounts did expire). I wonder if the same thing happened to me...
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Old 01-21-2012, 03:35 PM   #4
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Default Re: I cannot get into my second Webkinz account

So far my accounts are working, but haven't checked them all. Will let you know when I do
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Old 01-22-2012, 07:17 PM   #5
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Default Re: I cannot get into my second Webkinz account

Same problem here. Unfortunately, it is my primary account I can't get into. Weird! I am using the same machine to access both accounts, but I can't get into one of them. Any ideas out there, Insiders?
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Old 01-22-2012, 07:37 PM   #6
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Default Re: I cannot get into my second Webkinz account

Hmm, maybe try Firefox that might help I find that Google Chrome and Internet Explorer are more glitchy, Hope this helps
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Old 01-22-2012, 09:26 PM   #7
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Default Re: I cannot get into my second Webkinz account

I switched to another computer, and the other computer will let me on. I know I need to update my flash, but that doesn't explain why one account will load fine and the other won't. It's crazy!
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Old 01-22-2012, 10:08 PM   #8
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Default Re: I cannot get into my second Webkinz account

View Post Originally Posted by CJT179
No, I use Internet Explorer. And it is only my secondary account that has the issue, not my main.

My cousin told me that her account stopped working awhile ago because she attempted to go on it when it had expired (that was back when accounts did expire). I wonder if the same thing happened to me...
Hello ,
When your account is limited (no pet adoption in the last month and not Deluxe), you get a notice every time you log in. I think your problem is your browser. I have had wonderful luck with Mozilla Firefox. Please try it. It is a free and safe download. When you go to Welcome to Webkinz on Firefox, you will see that you need to download Adobe Flash Player to play. That's another free and safe download.
Try it. I bet your secondary account will work like a charm!
AKD
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Old 01-23-2012, 12:28 AM   #9
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Default Re: I cannot get into my second Webkinz account

Yet Firefox is the one that keep crashing on our machine. It all depends.

Since several people are having this problem, and is only for 1 of several accounts for them,
I would try to find what server the "bad" account is on
-and maybe ask Ganz if it could be a server problem.
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