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Old 11-15-2009, 11:12 AM   #1
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Default How to Report a Webkinz World Glitch


Check to see if the glitch has already been listed
Please check our Webkinz World Glitch Report before continuing so that your time isn't wasted. Additional reports on the same bug aren't necessary.

If you find your glitch already listed, we encourage to visit the thread listed in that section to add a post, letting us know that you're experiencing the same issue.

Create a thread in our Webkinz World Bug Reports forum
We now have a forum specifically created for reporting bugs within Webkinz World and we need your help in finding issues and reporting them. The area is listed as a sub-forum of the Somebody Help! section of our Webkinz Forums: Glitch Reports Forum
Please be sure to use a very informative title, such as "Vacation Island Awards Empty Boxes".

Title Prefix
Critical - High priority bug, severely limiting to game play
Major - Medium priority bug, limits gameplay or major impact
Minor - Low priority bug, marginally affects gameplay or minor impact
Trivial - Lowest priority bug, aesthetic, slight errors, misspelling

Account Type:
Regular or Deluxe

Time Zone:
US, Euro, or Asian

Server Number: (if known)
If you know your account's server number, please post it in your report. If you don't know it, don't worry about it. Instructions on how to find your account's server number are posted below.

Detailed Description:
Please provide as much detail as possible about the glitch, including what you were doing, where you were, and how to reproduce it so that our editors and developers at Ganz can verify the glitch in their own accounts. The more detail you provide, the quicker the glitch will be fixed!

--> See post #3 below for more information you can include.

If possible/applicable, screenshots of the glitch are extremely helpful to both our editors and the programmers at Ganz
Keep an eye on your thread
One of the most important parts of the bug reporting system is that you watch your thread to see if others are able to reproduce your glitch and if our editors need more details about your glitch!

Feel good that you've made a difference
Your bug reports make Webkinz World a better place for everyone! Thanks for being awesome!

Last edited by FIA; 11-16-2009 at 09:36 AM.. Reason: .
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Old 11-15-2009, 11:13 AM   #2
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Default Re: How to Report a Webkinz World Glitch


Recently we have noticed that some glitches affect accounts on one particular server, but not on other servers. If you post in this section about a problem on your account, it would be helpful if you could post the number of the server your account is on.

This is NOT necessary, but if you can do it, it might help us out.



If you are using FireFox as your internet browser, just watch the bottom of your screen as a Webkinz feature loads. The text across the bottom of your screen will show where your computer is loading information from. Look for the letters "wapi". The number following those letters is your server number. The picture below was taken on an account on server #4.

Click the image to open in full size.


Internet Explorer: (Thank you to MNBert for these instructions.)

It is best to do this just after you log on to Webkinz.

Click on "Tools".
Click on "Internet Options".
Click on "General".
Click on Browsing History "Settings".
Click on "View Files".
Look for a file that has the letters "wapi".

The number following those letters is your server number. The picture below was taken just after an account on server #4 logged on.



Remember, if you have more than one account, each account could be on a different server.
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Old 11-16-2009, 09:34 AM   #3
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Default Re: How to Report a Webkinz World Glitch

WI member Mynoey has some more suggestions for information we might want to include in our Glitch Reports for Ganz. The more information we can give the programmers, hopefully the easier it will be for them to fix what is going on.

If you know the answers to these questions, please include them in your report. Thank you.

View Post Originally Posted by Mynoey
Glitch: (Freeze, Incomplete Screen Loading, Missing or Blue Box Graphic, etc)
Glitch Location: (Room, Activity, Dock, Area, etc)

Your last activity before the glitch: (ex: Just logged in, playing <activity name>, etc)

What happened during the glitch:

What happened after the glitch:

Screenshot: (if possible)
Did you have to log out and back in?
Did you clear your cache?
Did you close and restart your browser?
Did you restart your computer?

Did the glitch happen again?

Account type: (Asian, European, American)
Operating System:
Brower Name and Version:
Flash Version:
Server Number:

Any Additional Comments: (ex: This happens on just one of my accounts. This started happening after the update on <date>. I've tried multiple browsers/computers/ISPs and nothing helps.)
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