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Old 09-05-2010, 01:58 PM   #21
COWS4YOU
 
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Default Re: HOME BEFORE DARK ERROR

sorry to hear that googles. I just got 64kc
there is a cutoff though, 95KC didn't get awarded for me
71kc gets awarded
73kc does get awarded
76kc does not get awarded
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Old 09-05-2010, 11:59 PM   #22
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Default Re: HOME BEFORE DARK ERROR

I agree with Cows4You. I was awarded 40KC but denied 89KC. Is it the KC, the points or the level that has the glitch?

Why did this have to happen to my fave game not just over a weekend, but over a holiday weekend?!? This is the game I go to get big KC quickly. So far I'm out 2000KC thanks to the errors.
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Old 09-07-2010, 03:44 PM   #23
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Default Re: Home Before Dark error!!!

This happened to me AGAIN TODAY!!!! It was only 81 KC but combined with the OTHER amount they wouldn't award me that's now up to 160 KC!!! I can buy a lot of food for my pets for that. I took a screen shot and when I get a whole collection of them (which it looks like that's where I'm headed) I am going to send them all to [notranslate]Ganz[/notranslate] and demand my KC lol!!!! I know - good luck with that, right.

GRRRRRRRRR.


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Old 09-08-2010, 07:36 PM   #24
angelsara
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Default Re: Home Before Dark error!!!

I thought to give the game another chance. Same thing happened. I just finished the game at 8:30 PM ET and got the "Oops" message we are are familiar with. Can you believe I had a score of 10,461 and 261 KinzCash! It was earlier suggested that we call 1-866-WEBKINZ. I just tried, but they are available only from 9AM to 6PM ET. I'm going to try to call tomorrow morning and I'll let you all know what I'm told. Hope they can get this straightened out - love this game!!
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Old 09-08-2010, 07:49 PM   #25
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Default Re: Home Before Dark error!!!

that happen to me in cash cow 2 and 1
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Old 09-09-2010, 08:08 AM   #26
angelsara
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Default Re: Home Before Dark error!!!

Good morning everyone!

I just got off the phone with the Webkinz Help Desk. They are aware of the problem with Home Before Dark and are working on it although he could not offer any idea as to when the problem would be fixed. I guess we just have to play the game every now and then until we see the problem is corrected.

I did ask if there was anything that could be done regarding all the lost KinzCash due to this glitch, but basically got a "sorry!"

Let's hope we don't have to wait too long to see this fixed!
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Old 09-09-2010, 10:21 AM   #27
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Default Re: Home Before Dark error!!!

Hey, thanks for checking on that. At least we know there's an official glitch and they are acknowledging it. Pretty crummy of [notranslate]Ganz[/notranslate] not to award the money though.
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Old 09-09-2010, 03:15 PM   #28
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Default Re: Home Before Dark error!!!

Just tried and still not awarding I only took it to level 5 as I did not want to waste too much time!
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Old 09-09-2010, 05:41 PM   #29
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Default Re: Home Before Dark error!!!

I just did it again in the tournament area and got the oops message twice. It seems to be once you go over 3000 points. Can't be a coincidence that all the 'winners' over the last few days have never gotten over 2999?......

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Old 09-09-2010, 05:56 PM   #30
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Default Re: Home Before Dark error!!!

It's happened to me everyday, I believe I got my highest score today, and it gives me the error message, lost out on 362kc also.

I keep trying everyday, but it's always the same.
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