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Old 09-29-2011, 06:34 AM   #1
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Default Here we go again ... WW attempts to "reload" itself exactly ON THE HOUR EVERY HOUR

This glitch is separate from the random log out glitch because it is predictable. You can set your watch by it. Simply put, every hour, on the hour, regardless of what activity you are doing, WW will attempt to "reload" itself and you just end up being frozen and have to close the browser window. I monitored my account for four hours (hyeah, because I have nothing better to do) and it happened exactly on the hour for four hours in a row. I've had this happen to me before numerous times but not in a long time .... this glitch began following yesterday's maintenance (Wed. Sept. twenty-eighth).

For what it's worth, my account is in Asia, is deluxe, on server 14, and I am using IE 9 on Windows 7.


THIS PART IS FOR THE GANZ WIZARDS OVER IN THE PROGRAMMING DEPARTMENT ....

If you guys actually read these glitch reports (and you should, it should be part of your job description), here's a step-by-step of what's happening.


Screenshot #1

Click the image to open in full size.

As you can tell by the KT clock, we are exactly on the hour. For the purpose of these screenshots, I was playing Eager Beaver but prior to that, I was designing a room for three hours and got "reloaded" exactly on the hour, each hour. It doesn't matter what you're doing or where you are in WW, as soon as the clock hits the top of the hour, WW attempts to reload itself.

By "reload" I mean you don't get booted out of WW. No, in this case, the front page tries to load. You can tell because my dock is closed whereas it was open before the "reloading" began.


Screenshot #2

Click the image to open in full size.

As the front page tries to reload itself, you get the pulsating "W" for a while. The screen flashes a few times just to make it interesting. As you can see from the clock, we're now one minute into this exercise in frustration. Note how my pet's H/H/H has dropped dramatically and my dock no longer appears to be deluxe, and the items in my dock and my pet are missing. Things are definitely messed up at this point.


Screenshot #3

Click the image to open in full size.

Finally, after about two minutes of this nonsense, you get the all-too-familiar silver "can't connect to WW" message box and that's where it stays until you close the browser window. Clicking OK has no effect, but then it never does when the silver error message box pops up. That's when you know you're frozen.

[sigh]

I'm so sick and tired of this ..... EVERY maintenance there's gotta be something ....

Last edited by MysticZon; 09-29-2011 at 07:20 AM..
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Old 09-30-2011, 10:17 PM   #2
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Default Re: Here we go again ... WW attempts to "reload" itself exactly ON THE HOUR EVERY HOUR

I Know right, mine does that all the time and it annoys me so bad.
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Old 10-01-2011, 01:24 AM   #3
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Default Re: Here we go again ... WW attempts to "reload" itself exactly ON THE HOUR EVERY HOUR

Hello. I'm sorry you are experiencing server issues. It happened to me tonight too. I waited approximately 5 or 10 minutes and logged back on to Webkinz World. I know it's frustrating. Hopefully, these glitches will be fixed soon!
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Old 10-01-2011, 06:25 AM   #4
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Default Re: Here we go again ... WW attempts to "reload" itself exactly ON THE HOUR EVERY HOUR

Strange. Never happens to me
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Old 10-01-2011, 06:42 AM   #5
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Default Re: Here we go again ... WW attempts to "reload" itself exactly ON THE HOUR EVERY HOUR

It happen to me sometimes, but not all the time though!
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Old 10-01-2011, 07:03 AM   #6
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Default Re: Here we go again ... WW attempts to "reload" itself exactly ON THE HOUR EVERY HOUR

View Post Originally Posted by MysticZon
This glitch is separate from the random log out glitch because it is predictable. You can set your watch by it. Simply put, every hour, on the hour, regardless of what activity you are doing, WW will attempt to "reload" itself and you just end up being frozen and have to close the browser window. I monitored my account for four hours (hyeah, because I have nothing better to do) and it happened exactly on the hour for four hours in a row. I've had this happen to me before numerous times but not in a long time .... this glitch began following yesterday's maintenance (Wed. Sept. twenty-eighth).

For what it's worth, my account is in Asia, is deluxe, on server 14, and I am using IE 9 on Windows 7.


THIS PART IS FOR THE GANZ WIZARDS OVER IN THE PROGRAMMING DEPARTMENT ....

If you guys actually read these glitch reports (and you should, it should be part of your job description), here's a step-by-step of what's happening.


Screenshot #1



As you can tell by the KT clock, we are exactly on the hour. For the purpose of these screenshots, I was playing Eager Beaver but prior to that, I was designing a room for three hours and got "reloaded" exactly on the hour, each hour. It doesn't matter what you're doing or where you are in WW, as soon as the clock hits the top of the hour, WW attempts to reload itself.

By "reload" I mean you don't get booted out of WW. No, in this case, the front page tries to load. You can tell because my dock is closed whereas it was open before the "reloading" began.


Screenshot #2



As the front page tries to reload itself, you get the pulsating "W" for a while. The screen flashes a few times just to make it interesting. As you can see from the clock, we're now one minute into this exercise in frustration. Note how my pet's H/H/H has dropped dramatically and my dock no longer appears to be deluxe, and the items in my dock and my pet are missing. Things are definitely messed up at this point.


Screenshot #3



Finally, after about two minutes of this nonsense, you get the all-too-familiar silver "can't connect to WW" message box and that's where it stays until you close the browser window. Clicking OK has no effect, but then it never does when the silver error message box pops up. That's when you know you're frozen.

[sigh]

I'm so sick and tired of this ..... EVERY maintenance there's gotta be something ....
I have had this happen multiple times. Currently, I am trying to login. I have signed in at least 6 times so far and all I get is the green screen. And then, when I try to go to an area, whether it is from room to room in my house or to the map or trying to go into the clubhouse, I receive the message about not being able to play on Ww and it logs me out. It is very frustraing.
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Old 10-04-2011, 11:56 PM   #7
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Default Re: Here we go again ... WW attempts to "reload" itself exactly ON THE HOUR EVERY HOUR

I had this problem for years (starting in 2007) on my server 12 account. I spoke to them back then and they told me that they were aware that it was a problem for some people but they had no idea what caused it. It finally went away, hmm, maybe two years ago; I'll have to play near the top of the hour to see if it has returned for me as well. Thanks for letting us know.

Update: Yes, the problem has returned for me as well. Fortunately it isn't on my main account, but it is irritating nonetheless.

Last edited by Nereid; 10-07-2011 at 12:05 AM.. Reason: Updating information.
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Old 10-05-2011, 06:58 AM   #8
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Default Re: Here we go again ... WW attempts to "reload" itself exactly ON THE HOUR EVERY HOUR

I have never had this happen. I think I am going to see if it does. I am sorry that it is doing it to you. Hopefully Ganz will try to fix it.
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Old 10-05-2011, 06:20 PM   #9
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Default Re: Here we go again ... WW attempts to "reload" itself exactly ON THE HOUR EVERY HOUR

It has been happening to me too.

I was setting up a room last night and it closed my room and my dock. I had to log out and back in and then reopen everything. Quite a pain.

BTW .... luv your siggie !! teehee
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