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Whenever I log onto my Webkinz account, I have 108 Webkinz, and I only have one pet. My rooms are gone, my pets are gone. Only the last pet I was playing with, Tom Nook the Signature Raccoon, was there. Has this been happening to a lot of people? I've tried logging out and logging back in a thousand times (I've even restarted my computer), and still nothing. It's been about a week. Any help?
Last edited by Pegasusluvr; 10-04-2009 at 12:03 PM.. Reason: I spelled my own name wrong :P
I think of restating your computer, you might have to completely reboot it, but I do not think that its a problem with your computer, I think it might be with webkinz world itself. Try clearing the cache and history. I would comtact ganz on Monday. Maybe its because you have much pets?
Yes, it also happened to me this past week. I just finally got all my pets back on. I called Ganz and they said it is a problem they are having & trying to fix. It seems to only be happening to some accounts that have 100 pets or over. I would be patient & they will probably be back on your account within a week. It does make it aggravating, since trading with Doug and doing Kinzville Acadamy usually require certain pets or you have to start back at the beginning. I would recommend calling Ganz & letting them know you are also having trouble. Clearing your cashe & logging out will not do you any good. Good luck!
Hi...one of our family accounts went haywire(the other 4 accounts are fine thankfully)...I don't know what's happening....it is an account with only 2 pets....when I logged in it was logged onto the other pet (we never use this pet), rather than being on our lion. All our rooms our gone....our jobs have been all erased...so now back to level one for all of them Also everthing in our dock has vanished...and we lost our "Deluxe" member status. This is very frustrating since we used this account to buy and store rare items.......to log in and have everything gone, and no rooms, no access is quite a shock.....I don't know what to do....very very upset about this though....a couple of years of hard work all disappeared this afternoon.
this is a new feature for people with over 100 pets- instead of just "please wait" it now will tell you how many of total are loaded & at least let you know it is still uploading all the information... but they admit still some glitches & sometimes order of pets is rearranged
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