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Old 02-24-2011, 09:47 AM   #11
ell, Hello
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Default Re: Hamster key craze not awarding prizes.

I just wanted to update...

I called Ganz and reported both of these problems. The representative that answered the phone tried to replicate the glitch on her account. It worked fine for her. Then she said that there haven't been any calls about either of these problems and unless they get more calls, they cannot forward this to a tech to look into. Please call Ganz if you are having problems with your keys!
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Old 02-24-2011, 02:27 PM   #12
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Default Re: Hamster key craze not awarding prizes.

Just coming to voice my two cents-
This has been happenign to me almost daily since the last update...prior to the update, it had only happened once for me...
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Old 02-27-2011, 09:24 PM   #13
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Default Re: Hamster key craze not awarding prizes.

Happened again to me today, on a different account.

Yesterday did the same, no prize awarded but when I logged back in there was a tiara in my dock. I'll give Ganz a call Monday.
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Old 03-02-2011, 07:44 PM   #14
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Default Re: Hamster key craze not awarding prizes.

This is still going on. My son just got his new hamster (his first) and was so excited to get his own prizes. Five times! Five times we got keys that opened the chest and the hamster celebrated but then it would say that one didn't work, try again. Very very frustrating!

Here is a pic. The hamster had just finished his dance and was turned around to hunt again even though the chest is clearly open!

Click the image to open in full size.
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Old 03-02-2011, 08:46 PM   #15
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Default Re: Hamster key craze not awarding prizes.

View Post Originally Posted by Cheesy1
Hi everyone,
I was just trying out the key craze thing today, and every time I got a key it would do this:
My hamster would "dance" like it had found a prize, but then it said the key didn't work. Is this happening to anyone else?
I've seen that once. People say it's either your browser, or sometimes you have too many tabs open. Or else it's just a wierd glich!
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Old 03-04-2011, 05:06 PM   #16
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Default Re: Hamster key craze not awarding prizes.

This has happened on ALL of our family accounts with hamsters. My sister finally decided to not even play with her hamsters anymore. And I can't call Ganz, because I'm under 18... and our mom doesn't play webkinz, but my grandma does. But she's sick and can't speak (bronchitis) on the phone. So, we're kind of stuck here in my family.
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Old 03-07-2011, 09:02 AM   #17
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Default Re: Hamster key craze not awarding prizes.

View Post Originally Posted by blessedx5
This is still going on. My son just got his new hamster (his first) and was so excited to get his own prizes. Five times! Five times we got keys that opened the chest and the hamster celebrated but then it would say that one didn't work, try again. Very very frustrating!

Here is a pic. The hamster had just finished his dance and was turned around to hunt again even though the chest is clearly open!

Click the image to open in full size.
Thanks for the picture - yes, I have had this problem twice now. The chest opens, but the message is that the "key did not work". Once the chest is open, there seems to be no way to get any prize.
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Old 03-10-2011, 12:50 AM   #18
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Default Re: Hamster key craze not awarding prizes.

Just had this problem, Again! Frustrating for us, we just added another hamster and now no prizes for three days. We haven't got any new prizes yet.Will keep trying tho. also WW in general VERY slow for us.
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Old 03-10-2011, 05:13 PM   #19
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Default Re: Hamster key craze not awarding prizes.

I made a thread about it too awhile ago. Hope this helps. http://www.webkinzinsider.com/forum/...816/?highlight
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