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Old 11-19-2010, 10:06 PM   #61
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Default Re: Hamster Hamlet not awarding prizes

I get the gifts but there is no blue/gold coins to click on to make more cash. I tried a different browser and emptied my cache and it still didn't change.
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Old 11-20-2010, 12:22 AM   #62
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Default Re: Hamster Hamlet not awarding prizes

Room and tube prizes not showing up in my inventory and there were no coins to click on in the grab bag.
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Old 11-20-2010, 01:22 PM   #63
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Default Re: Hamster Hamlet not awarding prizes

I played in the hamelt today, and it showed I won the wind tunnel, and a squiggly tube- but did not put them in my dock. I hope Ganz in checking into the problems in hamster land.
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Old 11-20-2010, 03:05 PM   #64
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Default Re: Hamster Hamlet not awarding prizes

Today, I didn't get my gifts again. Since it's weekend and I know that the lines won't be open until Monday, I used the "customer service" portion of the page that comes up before the log-in page. I was able to put in my user name, and write the names of the items that weren't awarded in the hamster-problem area. (I didn't get the short rise curve, the cross juntion, and the tv den today.) I don't imagine that they will fix it this weekend, so everyone should make a note of what they get tomorrow, too. I now that they are working on these problems. It's frustrating for them and for us.
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Old 11-20-2010, 10:46 PM   #65
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Default Re: Hamster Hamlet not awarding prizes

My kids and I didn't get what we won today either! Also, what we won yesterday is gone too!!! We haven't seen any moolah in the give grab for the last couple of days either. I really hope they can set everyone's accounts so we can get our prizes. I won rooms I can't even make!
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Old 11-21-2010, 08:00 AM   #66
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Default Re: Hamster Hamlet not awarding prizes

That heppened to me a few times! Is the building mazes not working too? I can't build or uise my mazes
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Old 11-21-2010, 10:33 AM   #67
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Default Re: Hamster Hamlet not awarding prizes

I can't believe the glitch is back. Well everyone call Ganz, the last time this glitch was in affect I called Ganz and they awarded me the prizes that were missing.

I hope it get's fixed soon.
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Old 11-22-2010, 11:15 AM   #68
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Default Re: Hamster Hamlet not awarding prizes

My sister played this morning, and still no prizes were awarded. I'm going to wait until this afternoon and hope that they have it fixed by then. She won the catapault room today, but it was not awarded. Yesterday, I just won a couple of tubes, so I won't worry about those. But I'm still hoping that they will award the prizes I reported on Saturday that I didn't get. There was a room among those three prizes. I'll check back here later to see if anyone is having any luck getting prizes in the gift grab awarded. We are both U.S. regular accounts.
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Old 11-22-2010, 11:28 AM   #69
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Default Re: Hamster Hamlet not awarding prizes

I am still not being awarded my prizes and no coins are showing up at all to click on. This has been going on for over a week now.
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Old 11-22-2010, 07:26 PM   #70
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Default Re: Hamster Hamlet not awarding prizes

The same thing has been happening to me on the two accounts we have hamsters on. Also no blue/yellow coins floating in the air to catch. We find the prizes but then they don't show up in our account. Hope they fix this soon. Also very slow tonight, "please wait" constantly on all accounts in North America.
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