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OK Gang I called Ganz, I got the nicest lady on the phone. What she said was to double check your inventory and room list on the hamster section it's under the create a maze. She said some users were thinking it would be in there WW dock but it's not.
So since my prizes were still not there she checked my account and then awarded me everything we had won. For the time being she asked to keep a list as to which items were being awarded and the ones that are not.
They were not aware of the glitch so everyone call ganz and get your prizes and let them know of the glitch.
Thanks for posting this, I got too busy today to call them. When I called Friday, the first rep couldn't understand what I was talking about, so I thanked him and called again and had success with the next rep, I was awarded my prizes. My advise is to be persistant
I'm glad you got your prizes, it's a great daily, rooms take so long to build with one or two hammies....
My cousin and I are not getting them either I was supposed to win the catapult (I was so excited!) but I didn't get it. My cousin was supposed to get the Ferris Wheel he was excited too (he has one hamster) but we got.... NOTHIN'
(PS: I checked twice in the Mazin' Hamster Rooms holder thing)
I received my prizes from the Gift Grab every day until today (except for one day when WW logged me out before I was done). Today I should have received a start room, a skylight lounge, and a transporter room but didn't. The pop-up appeared telling me they were added to my inventory and everything.
I just did the Hamster Hamlet gift grab (on my Asian, Deluxe account) and I clicked on 2 gifts (tube pieces) and they said they were added to my inventory. Then I clicked on a 3rd gift and nothing happened. Then I clicked on the 4th (and last) gift in the Hamlet and I should have received a room (because it was a red glowing gift--and those have ALWAYS given me a room) but nothing happened. Now I am in the Hamlet and there is no way to exit it except to "X" out of it. This was the first time I found all 40 moolah too. I am not sure if I received the moolah, but I did NOT receive my short slide nor small corkscrew.
I guessed they "fixed" it so people don't call and tell them "I was supposed to get this room and this room and that room!"
I did not get my room or my tube last night. I did receive my money. I also did not see the hedge maze that I had my hamster build. I have a 1 hamster account. I hope they fix this glitch and give everyone the backlog of rooms and tubes that have not been showing up.
We have been missing all our stuff on both girls accounts. Today I made time to call and they added the stuff we were missing for the last 3 days. I have my kids making a list each day and then checking their inventory for the stuff. If not, I will call again in a few days. The lady I spoke with said they are aware of the issue and working to resolve it.
I got 3 gifts yesterday, but didn't actually GET anything.....clicked the present, but nothing came up, so frustrating, running all over trying to find the presents, then get nothing in them Oh, well I did pick up some moolah! And if there was nothing there I can't call Ganz and tell them what I'm missing
I just called Ganz about a missing catapult room, and the lady just immediately awarded the room, didn't even ask questions, so they're obviously aware of the problem. I was on the phone for about a minute, and the problem was solved. So to all of you missing gifts, call Ganz, and they'll deal with it.
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