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Old 10-31-2010, 09:25 PM   #21
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Default Re: Hamster Hamlet not awarding prizes

I started keeping track once I started tobuild mazes the other day. I am only getting the moolah awarded, not the rooms or maze pieces
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Old 10-31-2010, 09:48 PM   #22
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Default Re: Hamster Hamlet not awarding prizes

sorry 2 hear youre having problems with it because i am not
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Old 10-31-2010, 09:50 PM   #23
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Default Re: Hamster Hamlet not awarding prizes

Today I can be sure I didn't get my prizes - day before I played around building with my hamsters - used almost all the pieces in my inventory - in the gift grab I was supposed to get a T tube and a straight - went back to my inventory and none were there so put my name down on the WHAAAT Happened list.
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Old 10-31-2010, 10:01 PM   #24
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Default Re: Hamster Hamlet not awarding prizes

Wow! This is hard for me to verify, but makes me sad. This is such a great feature because it allows us to actually be able to build more and faster than we could have and makes those impossibly expensive hamster mall items in reach. I have won the catapult and the teleporter which did show up and I know I have won 2 ferris wheels that have not shown up. I don't know about the kitchen I won or any of the tubes because I don't know how many I had. Guess I can say I know that it is not awarding 100% of what I have supposedly won by opening packages. Hope they get it fixed soon!
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Old 10-31-2010, 10:23 PM   #25
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Default Re: Hamster Hamlet not awarding prizes

Both of our accounts are still awarding the moolah, no prizes.

We have missed out on:

2 trapezees
Medieval catapult
Cannon
Ski Jump
Rope Bridge
Gourmet kitchen
Golf room
TV room
and a variety of tubes.

It was working prior to Friday last week, stopped giving prizes after they added the new mazes.
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Old 11-01-2010, 01:03 AM   #26
 
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Default Re: Hamster Hamlet not awarding prizes

I have not received my rooms or tubes either. I have not checked the cash.
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Old 11-01-2010, 01:18 AM   #27
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Default Re: Hamster Hamlet not awarding prizes

I sure hope they fix it fast for you! I can't even get that option to load (or anything else hamster except for the one in the room)! However, I did know it wasn't working before buying and waited til we could at least play with them in WW! I am hoping to have a little time (when????) to sit down and try to figure this out! Maybe by that time this other glitch will be fixed (but Ihope it gets fixed before then
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Old 11-01-2010, 10:20 AM   #28
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Default Re: Hamster Hamlet not awarding prizes

OK Gang I called Ganz, I got the nicest lady on the phone. What she said was to double check your inventory and room list on the hamster section it's under the create a maze. She said some users were thinking it would be in there WW dock but it's not.

So since my prizes were still not there she checked my account and then awarded me everything we had won. For the time being she asked to keep a list as to which items were being awarded and the ones that are not.

They were not aware of the glitch so everyone call ganz and get your prizes and let them know of the glitch.
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Old 11-01-2010, 01:30 PM   #29
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Default Re: Hamster Hamlet not awarding prizes

View Post Originally Posted by sz11401
OK Gang I called Ganz, I got the nicest lady on the phone. What she said was to double check your inventory and room list on the hamster section it's under the create a maze. She said some users were thinking it would be in there WW dock but it's not.

So since my prizes were still not there she checked my account and then awarded me everything we had won. For the time being she asked to keep a list as to which items were being awarded and the ones that are not.

They were not aware of the glitch so everyone call ganz and get your prizes and let them know of the glitch.
I didn't keep track of everything I should have won. I have stopped doing the gift grab until they fix it; but if they are awarding the items if you call, then maybe I will start doing it again and keep track.

Why do we have to keep track for them? Can't they just spend some time and fix it? It used to work! JMO
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Old 11-01-2010, 03:56 PM   #30
 
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Default Re: Hamster Hamlet not awarding prizes

I had only kept track of one gift grab round -- so when I had the halloween items added to my asian accounts she also put in the tubes and rooms I should have given. So I missed out on all the others. Oh well.

Even with all the problems we tend to trust that things are working the way they say they are. I am just glad Ganz doesn't do the programming for my bank!!
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