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Old 01-17-2010, 01:11 PM   #1
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Default Granting access to KinzChat Plus doesn't seem to work :(

I've been trying to grant access to KinzChat Plus, but it doesn't seem to be working. Here's what I'm doing:

1. Go to Parents Area and then Manage KinzChat Plus access
2. Click "grant access"
3. Fill out the four fields (first name, last name, email address x2) and click submit
4. Check my email and click the link provided (alternatively I've also copied/pasted the link).
5. The link sends me to the beginning of the Parents Area. There's no further information and all I can do is start over at step 1 - going into an unending loop!

I've gone through the steps several times, cleared my cache, tried using a different browser, etc. etc., but I still cannot get access to KinzChat Plus

Am I doing anything wrong? Is this a glitch? Any help would be most appreciated!

Oh, and if it matters, it appears I'm not the only one who's had this problem. I found this thread over in the Clubhouse forum:

http://www.webkinzinsider.com/forum/...us-how-593563/

It's the same problem I'm having.

Last edited by Calciferia; 01-17-2010 at 01:11 PM..
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Old 01-17-2010, 01:45 PM   #2
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Default Re: Granting access to KinzChat Plus doesn't seem to work :(

Is this an Asian accnt ??
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Old 01-17-2010, 09:56 PM   #3
oot!
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Default Re: Granting access to KinzChat Plus doesn't seem to work :(

Thanks for the reply! This is a North American account
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Old 01-17-2010, 09:59 PM   #4
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Default Re: Granting access to KinzChat Plus doesn't seem to work :(

View Post Originally Posted by Calciferia
Thanks for the reply! This is a North American account

Ok I was just wondering because the Asian dont have KC + . I am not sure maybe you called Call Ganz Customer service on Tues . & they can help you . Good Luck
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Old 01-17-2010, 10:39 PM   #5
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Default Re: Granting access to KinzChat Plus doesn't seem to work :(

Wowzer, I thought it was just me. I am having the same problem and I have a US account also. You did nothing wrong. The email is supposed to take you to a different page. I did this for three of my kids so far and now when I am doing it for my last one this happens. I emailed them 2 days ago and I am just waiting for a reply. When they reply to me I will tell you what they say, or maybe I will call in the morning. My kids are home tomorrow so I don't know how likely that is.
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Old 01-18-2010, 12:56 AM   #6
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Default Re: Granting access to KinzChat Plus doesn't seem to work :(

Thanks mom w charm! If I get a chance, I'll try that later in the week

webkinzmomof4 - thanks for verifying! At least I know it's supposed to work the way I've been doing it. I also found another person having the same problem...

Granting Kinzchat PLUS access

So we're not alone! This must be a recent glitch of some sort
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Old 01-18-2010, 01:21 AM   #7
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Default Re: Granting access to KinzChat Plus doesn't seem to work :(

Oh...did you know that you have to set up a Parent account first? In order to do that you have to fill out that form in the Create Prevention Account in the Parents Area, first. That way yyou actually have a parent account reference. Here is the link for that and here is what it looks like:
http://mci2.webkinz.com/parentarea/p_prevent.php
Click the image to open in full size.
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Old 01-18-2010, 01:26 AM   #8
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Default Re: Granting access to KinzChat Plus doesn't seem to work :(

I just tried to grant myself access to KC+ and indeed there is something wrong with the link that Ganz sends you in your email. This link ought to take you to the permission-granting page, where you would enter the child's name, the account name, etc. But instead, this defective link just takes you back to the original page in the Parent Area. It used to work well because I did this on another account a few months ago, and the email link worked then.

It doesn't matter if this is for an Asian or a North American account. The problem occurs before you even enter the WW username or mention the account.

And just for the record, I have 3 Asian accounts, one of which has KinzChat Plus, and two that don't. I don't know why it is so.
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Old 01-18-2010, 02:23 AM   #9
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Default Re: Granting access to KinzChat Plus doesn't seem to work :(

Well all I know is that I am an adult and I tryed to get kcp on both my Asain and Euro acct about 3 months ago and couldn't.
They never responded by email and when I called Gantz they said they don't offer it on these accts?
Also in WW on these accts I only have 1 tree and in by NA accts accts that I don't have kcp has two trees to pick from kc or kcp?
So I am more confused than ever now why some get it and some don't?
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Old 01-18-2010, 02:39 AM   #10
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Default Re: Granting access to KinzChat Plus doesn't seem to work :(

I had the same problem about a month ago when I tried to get 2 accounts access to KC+. The link wouldn't work and out of frustration of going in circles....I just gave up. I just don't use those accounts to chat.

Maybe Ganz should know it isn't working.
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