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Old 04-23-2010, 01:15 PM   #1
Oddmeister
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Default Goober glitch: clubhouse closed to visitors

Howdy, all! I have a glitch that I have observed a few times with Goober in the clubhouse. It is NOT identical to DragonBird's report, in that the problem does not have to do with not seeing Goober, it's getting booted from the clubhouse when Goober is supposed to appear.

I had multiple accounts open (for me and my three little girls) in separate browser windows, and we were waiting all in the same clubhouse room. On a couple of occasions, Goober showed up more or less on schedule, and I was able to click and get rockets for all four accounts. On one occasion, Goober showed up on one account, but on the other three accounts at that moment a message popped up saying the clubhouse was closed. The account was still logged in and browser was still responding normally, but we were kicked out of the clubhouse. This has since happened two more times: when Goober is scheduled to appear, we're getting kicked out of the clubhouse instead of getting to click on Goober.

I just spent several minutes explaining this situation to a supervisor at Ganz support, with the hope that Ganz engineers can identify and resolve the problem before it affects a larger number of WW members and causes more frustration. The support supervisor seemed very interested in collecting details (including my phone number), and I'm hopeful Ganz will be investigating what I believe is a duplicatable glitch.

I am going to try waiting in different rooms, and I will add to my report when I have new information.

Update: at 2:49 I was able to collect another rocket from Goober in 4 different Gold Zone rooms. This does not necessarily mean the issue is resolved, since it was an intermittent problem.

Last edited by Oddmeister; 04-23-2010 at 01:51 PM..
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Old 04-23-2010, 02:18 PM   #2
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Default Re: Goober glitch: clubhouse closed to visitors

Okay, it did it again, and I've got pics this time from two different accounts.

Here, Belle gets kicked out of the clubhouse at the same time Goober arrives in her sister's account.

Click the image to open in full size.

Here, Rosella is able to click on Goober.

Click the image to open in full size.
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Old 04-23-2010, 02:52 PM   #3
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Default Re: Goober glitch: clubhouse closed to visitors

It's happened to me a few times, too. It's very frustrating. On the accounts I've been kicked out of, I can't even just go back into the clubhouse--I have to log out, then log back in to get to the clubhouse, and by then the waiting starts all over again!
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Old 04-23-2010, 09:51 PM   #4
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Default Re: Goober glitch: clubhouse closed to visitors

This has happened to us with similar click to win items in the past.
In fact, all the recent ones it has happened several times (last, leprechaun), so not
unique to this campaign. Sorry to hear it's still there.

I hope the sightings soon even out for your girls.

It can be hard if anyone gets far ahead of the others.
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Old 04-24-2010, 10:14 AM   #5
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Default Re: Goober glitch: clubhouse closed to visitors

I have had the same issue: sometimes I'm able to see Goober & get a rocket, sometimes I get kicked out of the clubhouse.
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Old 04-24-2010, 01:01 PM   #6
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Default Re: Goober glitch: clubhouse closed to visitors

The same thing happened to me, too. I had been looking for an hour and finally found Goober and as soon aas I clicked on him, I got booted from the clubhouse. Arggh.
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Old 04-24-2010, 02:38 PM   #7
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Default Re: Goober glitch: clubhouse closed to visitors

:gr:


Thank you for reporting this. I've gotten this message with several of these contests and at other times for no reason when I am in the clubhouse.

I have called about it several times but it was never fixed so I hope they will now clear up
this glitch.

I will be glad to call them on Monday to move things along.
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Old 04-24-2010, 03:29 PM   #8
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Default Re: Goober glitch: clubhouse closed to visitors

This also happens on both my daughter AND my son's accounts. It happened three separate times last night and as a result we hardly go any rockets -- three in about 3 1/2 hours. It was very frustrating. After the third time of getting kicked and having to logout and log back in every time Goober SHOULD have appeared he didn't.

Needless to say we gave up rocket hunting and went to bed.
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Old 04-24-2010, 03:35 PM   #9
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Default Re: Goober glitch: clubhouse closed to visitors

We have been having a very bad time trying to find Goober! I have gone back and forth at the times suggested to different clubhouse rooms on 5 accounts. Goober doesn't show up anywhere. I have cleared the cache, logged on and off many times! Very frustrating to say the least!! Where is Goober for us???????
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Old 04-24-2010, 04:00 PM   #10
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Default Re: Goober glitch: clubhouse closed to visitors

That keeps happening to me too! It is a very annoying glitch... I only need one more and I can't get it
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