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Old 02-24-2012, 05:45 PM   #81
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Default Re: GLITCHED AND DISAPPEARING BOXES OF CHOCOLATES ~ Adventure Park Valentine Quest - read this

I was just coming to post the email response i got, but i see K94KC beat me to it!
We shall see what happens come Wednesday.
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Old 02-24-2012, 05:48 PM   #82
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Default Re: GLITCHED AND DISAPPEARING BOXES OF CHOCOLATES ~ Adventure Park Valentine Quest - read this

View Post Originally Posted by MysticZon
WAIT !! Based on your last post, I have figured out the ambiguity contained in the form letter you received from Ganz.

What Ganz is saying is that they acknowledge there is an error with the glitched Box of Chocolates, they will rectify the issue during next Wednesday's maintenance and if you still have a problem with them after the maintenance, THEN call them and they will further investigate the issue.

So as it stands now, your glitched chocolates are exactly that ~ still glitched because they are still in the Coupons and Coins section of your dock. They DIDN'T replace them with the correct Factory Box of Chocolates YET. After next Wednesday's maintenance, you should be able to place them in a room, kinzpost them, sell them and trade them.
I guess we'll see on Wednesday. Their last paragraph sounds like they're not totally confident the problem will be resolved.

I wonder if the pixie pods sitting next to the chocolates in the Coupons & Coins section will also be fixed?
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Old 02-24-2012, 05:55 PM   #83
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Default Re: GLITCHED AND DISAPPEARING BOXES OF CHOCOLATES ~ Adventure Park Valentine Quest - read this

View Post Originally Posted by akoolaunt
I was just coming to post the email response i got, but i see K94KC beat me to it!
We shall see what happens come Wednesday.
Hi koolaunt !! Yeppers, we now have evidence (besides a Customer Service Rep saying so) that the glitched chocolates will be fixed next Wednesday, and I also updated the first post in this thread to reflect the confirmed information.

While I was one of the members whose chocolates were deleted in the initial "fix" and later correctly returned to my dock because I wouldn't go away (oh man, they REALLY hate me down at Ganz HQ now ), I am anxious to see if the WW-wide fix does indeed fix all.

Unfortunately, this doesn't help and won't help the members who had chocolates deleted from their accounts by Ganz's initial programming tool unless those members choose to become a thorn in Ganz's side that won't go away. So far as I know, I'm the only member who has had my deleted chocolates returned.
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Old 02-24-2012, 05:59 PM   #84
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Default Re: GLITCHED AND DISAPPEARING BOXES OF CHOCOLATES ~ Adventure Park Valentine Quest - read this

View Post Originally Posted by K94KC
I guess we'll see on Wednesday. Their last paragraph sounds like they're not totally confident the problem will be resolved.

I wonder if the pixie pods sitting next to the chocolates in the Coupons & Coins section will also be fixed?
Hi again K94KC. Yes, I've wondered about that one, too, as I have numerous docks filled with purple pixie pod seeds. Common sense and good reason dictates that next Wednesday's maintenance would be an ideal opportunity for Ganz to correct the issue .... but then again, this is Ganz we're dealing with.

Last edited by MysticZon; 02-24-2012 at 07:07 PM..
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Old 02-27-2012, 07:32 AM   #85
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Default Re: GLITCHED AND DISAPPEARING BOXES OF CHOCOLATES ~ Adventure Park Valentine Quest - read this

View Post Originally Posted by MysticZon
Hi koolaunt !! Yeppers, we now have evidence (besides a Customer Service Rep saying so) that the glitched chocolates will be fixed next Wednesday, and I also updated the first post in this thread to reflect the confirmed information.

While I was one of the members whose chocolates were deleted in the initial "fix" and later correctly returned to my dock because I wouldn't go away (oh man, they REALLY hate me down at Ganz HQ now ), I am anxious to see if the WW-wide fix does indeed fix all.

Unfortunately, this doesn't help and won't help the members who had chocolates deleted from their accounts by Ganz's initial programming tool unless those members choose to become a thorn in Ganz's side that won't go away. So far as I know, I'm the only member who has had my deleted chocolates returned.
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Old 02-27-2012, 04:17 PM   #86
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Default Re: GLITCHED AND DISAPPEARING BOXES OF CHOCOLATES ~ Adventure Park Valentine Quest - read this

I contacted Ganz this morning and was told that the Pixie Pods will be removed upon request. They will not be moved or removed from dock automatically following Wednesday's maintenance. Customer Service Rep. said I would need to request they be removed. I think I will wait until after Wednesday's maintenance to see what happens.
For the members whose Chocolate boxes were removed, I think Ganz should give each one a few or several boxes. It is the only fair thing to do.
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Old 02-27-2012, 05:09 PM   #87
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Default Re: GLITCHED AND DISAPPEARING BOXES OF CHOCOLATES ~ Adventure Park Valentine Quest - read this

I contacted Ganz this morning too about the Pixie Pod seeds and was told that it is a glitch that they are aware of and are working on it. No one suggested that they would manually move them out of my dock. Hmmm..... I think I will wait until after Wednesday to see what happens to my chocolate and seeds.
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Old 02-27-2012, 05:24 PM   #88
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Default Re: GLITCHED AND DISAPPEARING BOXES OF CHOCOLATES ~ Adventure Park Valentine Quest - read this

View Post Originally Posted by gomommu41
I contacted Ganz this morning and was told that the Pixie Pods will be removed upon request. They will not be moved or removed from dock automatically following Wednesday's maintenance. Customer Service Rep. said I would need to request they be removed. I think I will wait until after Wednesday's maintenance to see what happens.
For the members whose Chocolate boxes were removed, I think Ganz should give each one a few or several boxes. It is the only fair thing to do.
Hi gomommu and I agree Ganz should replace the chocolates they deleted from members' accounts ~ that IS the only fair thing to do ~ but this is Ganz we're dealing with.


View Post Originally Posted by gmcgary
I contacted Ganz this morning too about the Pixie Pod seeds and was told that it is a glitch that they are aware of and are working on it. No one suggested that they would manually move them out of my dock. Hmmm..... I think I will wait until after Wednesday to see what happens to my chocolate and seeds.
Hi gmcgary and thanks for your post. From what gomommu posted above and from what you've just told us, it sounds like we're getting conflicting information depending on which Rep you speak to. I am also waiting for Wednesday's maintenance to see what happens with the seeds.
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Old 02-29-2012, 08:08 AM   #89
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Default Re: GLITCHED AND DISAPPEARING BOXES OF CHOCOLATES ~ Adventure Park Valentine Quest - read this

As of this morning, my chocolates have been moved to the objects section of my dock and I can now place them in a room!
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Old 02-29-2012, 11:45 AM   #90
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Default Re: GLITCHED AND DISAPPEARING BOXES OF CHOCOLATES ~ Adventure Park Valentine Quest - read this

My boxes of chocolate are now in the objects section of my dock now too, and they are also Kinzpostable. I haven't been able to check yet if they are tradeable... having trouble getting into a trading room.

I just checked, and they are also tradeable.

Last edited by Serena; 02-29-2012 at 11:45 AM..
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