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Old 01-10-2012, 09:57 AM   #331
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nanacrazy is on a distinguished road

Default Re: GANZ down!

I just got thru to Customer Service via telephone, spoke to representative Alberto, he indicated they are working on the problem, issue with servers (he mentioned Verizon) and has no estimated time when they will be back up, but they are "working on it".

So we wait!
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Old 01-10-2012, 09:57 AM   #332
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Default Re: GANZ down!

Thanks so much Justin, not only for this awesome site, but for keeping us informed.
Just a cute note for you and Wendy, when talking with Ganz on the phone last week they actually suggested your site in our conversation and that WI was a good source for info, item pics, etc. That was the first time ever! Kudos WI for a reliable and reputable "Webkinz" site!
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Old 01-10-2012, 10:01 AM   #333
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Default Re: GANZ down!

thanks everyone...just popped in to see if its still down

View Post Originally Posted by nanacrazy
I just got thru to Customer Service via telephone, spoke to representative Alberto, he indicated they are working on the problem, issue with servers (he mentioned Verizon) and has no estimated time when they will be back up, but they are "working on it".

So we wait!
alberto is awesome..thanks for this info
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Old 01-10-2012, 10:01 AM   #334
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Default Re: GANZ down!

View Post Originally Posted by nanacrazy
I just got thru to Customer Service via telephone, spoke to representative Alberto, he indicated they are working on the problem, issue with servers (he mentioned Verizon) and has no estimated time when they will be back up, but they are "working on it".

So we wait!
Alberto is a pretty good rep!
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Old 01-10-2012, 10:03 AM   #335
Webkinz :)
nanacrazy is on a distinguished road

Default Re: GANZ down!

Hmm, didn't see Justins last post until after I my above one, wonder why this phone rep. told me the servers, perhaps that is what they were told to give calling customers?

well whatever the problem, parts or servers, we can only hope it is resolved soon so we can all get back to the fun and fanaticism of webkinz, lol
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Old 01-10-2012, 10:05 AM   #336
zct2002
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Default Re: GANZ down!

Parts can take a lot of time! Will they extend snow flake time? Probably not!! POUT!!

Last edited by blah4768; 01-10-2012 at 10:16 AM..
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Old 01-10-2012, 10:05 AM   #337
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Default Re: GANZ down!

I'll second that Alberto is a good rep. I always hope he's the one to answer when I make a call to customer support!
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Old 01-10-2012, 10:08 AM   #338
zct2002
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Default Re: GANZ down!

Maybe I will go Kinz hunting, that way by the time I get back they just might have it fixed!
Anyone know if Cracker Barrel has the Blossom sea turtle?
Hello?

Last edited by blah4768; 01-10-2012 at 10:15 AM..
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Old 01-10-2012, 10:27 AM   #339
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Talking Re: GANZ down!

Twas the next morning and all through the house
Everyone's frantically clicking their mouse.
In the hopes that Webkinz would up and run
So Webkinz fans could have their fun.

Instead, with dismay, they're just out of luck,
No snowflakes, no pet-care, no Webkinz buck
E-store is up, but it's just not the same
Unable to get in and join Webkinz game.

Ganz employees are busy and working with care
In the hopes that the new parts would soon be there.
Once it is fixed, we will sigh with relief,
Until "down for maintenance" again gives us grief.





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Old 01-10-2012, 10:36 AM   #340
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Default Re: GANZ down!

I love Webkinz Insider! Instead of fretting and calling Ganz constantly, I just check here and, sure enough, I get the 411. Thanks WI for being the best.
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