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Old 01-10-2012, 09:46 AM   #321
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Default Re: GANZ down!

So happy to have the insider I have learned a lot and am still learning. Thanks everyone
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Old 01-10-2012, 09:48 AM   #322
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Default Re: GANZ down!

Replacing a switch itself won't take long it's getting all their IP's and such straightened out that could take awhile. Hopefully they have good network guys. Better than the ones at my company
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Old 01-10-2012, 09:48 AM   #323
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View Post Originally Posted by Justin
I've heard from Ganz directly about the extended downtime. The problem is not with any of their servers or network, but rather with the network switching on the Internet. Ganz's Network Operations team has been working with their upstream provider, who is waiting for hardware replacement to correct the issue. Until then, we must wait. The good news is that the Webkinz servers are all working fine and you do not need to worry one bit about your beloved Webkinz or any items in your account!
That's great to hear! Thank you for the information, Justin!
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Old 01-10-2012, 09:49 AM   #324
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eStore is back!
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Old 01-10-2012, 09:49 AM   #325
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View Post Originally Posted by kpinto
Replacing a switch itself won't take long it's getting all their IP's and such straightened out that could take awhile. Hopefully they have good network guys. Better than the ones at my company
Hehe.. Well, when it's a core switch and you don't have any spares on hand.. it might take a bit longer.
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Old 01-10-2012, 09:49 AM   #326
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Default Re: GANZ down!

View Post Originally Posted by Justin
I've heard from Ganz directly about the extended downtime. The problem is not with any of their servers or network, but rather with the network switching on the Internet. Ganz's Network Operations team has been working with their upstream provider, who is waiting for hardware replacement to correct the issue. Until then, we must wait. The good news is that the Webkinz servers are all working fine and you do not need to worry one bit about your beloved Webkinz or any items in your account!
Thanks for letting us know!
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Old 01-10-2012, 09:51 AM   #327
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Oh no Hardware!!!!! This could take any amount of time!!! Thank you so much for letting us know Justin-who-knows-more-than-all-the-Ganz-reps
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Old 01-10-2012, 09:55 AM   #328
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Default Re: GANZ down!

Hardware not held in reserve ... who knows if the local supplier has spare parts, even.

Well, a morning in the Gamez section and checking all the threads on WI is not a bad substitute!

Just hope it's ONLY a few hours, not a few days (have been in that boat before).



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Old 01-10-2012, 09:56 AM   #329
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View Post Originally Posted by Purpledino25
That's another, more reassuring way to think of it...I still think they would let us know of their progress, though. Just to provide solid evidence instead of all of this wondering and guessing, you know?
very good point
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Old 01-10-2012, 09:56 AM   #330
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Thank you for the informative update. Will help people stop worrying and wondering. That's what's great about this site
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