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Old 01-10-2012, 09:35 AM   #311
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Default Re: GANZ down!

Scary part is that I work on a product that is internet based. When our servers are down there are people that get alerted at any hour of the day/night. We always have someone on call 24/7 to handle our clients downtime. I would think/hope since this has been going on since last night they are fully aware and its just taking them this long to get things back up online.
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Old 01-10-2012, 09:35 AM   #312
zct2002
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Default Re: GANZ down!

spoke to soon, now it is down!
Now it's back up again! Ant one feel like a yo-yo yet?
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Old 01-10-2012, 09:37 AM   #313
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Default Re: GANZ down!

View Post Originally Posted by kpinto
Scary part is that I work on a product that is internet based. When our servers are down there are people that get alerted at any hour of the day/night. We always have someone on call 24/7 to handle our clients downtime. I would think/hope since this has been going on since last night they are fully aware and its just taking them this long to get things back up online.

Yeah I'm sure they had techs putting in long hours last night.
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Old 01-10-2012, 09:37 AM   #314
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Default Re: GANZ down!

View Post Originally Posted by panicicantdisco
i'm just worried that the reason why they haven't given us an update as to what's going on is because something big happened and they don't wanna upset people. *takes deep breath* doing my best to stay positive though! reading all your posts has really helped me with my patience so thank you guys!!!
I doubt that they would keep it from us, even if it is worse than expected. They would want us to know either way. Has anyone been in contact with Ganz?
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Old 01-10-2012, 09:40 AM   #315
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Default Re: GANZ down!

View Post Originally Posted by Purpledino25
I doubt that they would keep it from us, even if it is worse than expected. They would want us to know either way. Has anyone been in contact with Ganz?
i understand what you mean what i also meant by that is if it were to be a serious problem maybe they wouldn't tell us until they fixed it as to not worry everyone. either way i am sure we will be hearing something i hope!
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Old 01-10-2012, 09:40 AM   #316
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Default Re: GANZ down!

Guess I will go play video games on my Playstation 3!!
Not the same though!!:
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Old 01-10-2012, 09:42 AM   #317
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Default Re: GANZ down!

This would be a good day to break the record for WI...come on everyone log in..we can do it!
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Old 01-10-2012, 09:43 AM   #318
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Default Re: GANZ down!

I've heard from Ganz directly about the extended downtime. The problem is not with any of their servers or network, but rather with the network switching on the Internet. Ganz's Network Operations team has been working with their upstream provider, who is waiting for hardware replacement to correct the issue. Until then, we must wait. The good news is that the Webkinz servers are all working fine and you do not need to worry one bit about your beloved Webkinz or any items in your account!
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Old 01-10-2012, 09:43 AM   #319
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Default Re: GANZ down!

View Post Originally Posted by panicicantdisco
i understand what you mean what i also meant by that is if it were to be a serious problem maybe they wouldn't tell us until they fixed it as to not worry everyone. either way i am sure we will be hearing something i hope!
That's another, more reassuring way to think of it...I still think they would let us know of their progress, though. Just to provide solid evidence instead of all of this wondering and guessing, you know?
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Old 01-10-2012, 09:45 AM   #320
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Default Re: GANZ down!

Just talked to the Technical Department, and they don't have an estimate of when the system will be back up!
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