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Old 11-22-2011, 08:25 AM   #1
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Default Gamers Garden Prize

I'm having trouble with the Gamers Garden Prize and I was wondering if anyone else are having this issue? When I fill in the field where the security code goes the letters show up but as soon as I enter a number the whole code disappears and I'm unable to get my prize.
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Old 11-22-2011, 08:43 AM   #2
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Default Re: Gamers Garden Prize

That does sound frustrating! I was able to complete the codes and get the prizes on all five of our accounts. Maybe it's a browser issue? I use Internet Explorer. Could you try using a different browser? Good luck, they are nice prizes!
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Old 11-22-2011, 08:43 AM   #3
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Default Re: Gamers Garden Prize

I just went and tried it and everything worked fine for me. I'm using FireFox.

I've had a chronic problem with the Learn and Earn, which never accepts a security code from me, but the Gamers contest has always worked.

I'm sorry this is happening to you. Have you tried clearing your cache and opening the page again?
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Old 11-22-2011, 08:54 AM   #4
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Default Re: Gamers Garden Prize

I just don't understand what's going on with it today! It has been working for me everyday except for now. I'm using IE by the way. When I go to fill in the code the letters show up but as soon as a number is entered the whole code goes blank. I haven't changed anything on my computer and I've cleared my cache so I have no idea what could be the problem.


I just went and checked to see if it would work for me on FF and it's doing the same thing!

Last edited by Vickie; 11-22-2011 at 08:59 AM..
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Old 11-22-2011, 09:07 AM   #5
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Default Re: Gamers Garden Prize

View Post Originally Posted by Vickie
I just don't understand what's going on with it today! It has been working for me everyday except for now. I'm using IE by the way. When I go to fill in the code the letters show up but as soon as a number is entered the whole code goes blank. I haven't changed anything on my computer and I've cleared my cache so I have no idea what could be the problem.


I just went and checked to see if it would work for me on FF and it's doing the same thing!
That's so strange! Maybe it's a problem on a specific server. My only suggestion is to try later on in the day, maybe it will be fixed.
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Old 11-22-2011, 09:13 AM   #6
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Default Re: Gamers Garden Prize

Hmmm, that is a mystery to me, too. I'm sorry I can't be of more help.

Hopefully, someone with more comptuer expertise may have a solution for you shortly.

One thought I just had was that those fields are case sensitive. Could your CAPS LOCK be accidentally engaged? Maybe the special characters above the numbers are confusing it?
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Old 11-22-2011, 09:19 AM   #7
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Default Re: Gamers Garden Prize

View Post Originally Posted by kayjay
Hmmm, that is a mystery to me, too. I'm sorry I can't be of more help.

Hopefully, someone with more comptuer expertise may have a solution for you shortly.

One thought I just had was that those fields are case sensitive. Could your CAPS LOCK be accidentally engaged? Maybe the special characters above the numbers are confusing it?
I've checked to see if the CAPS being locked was an issue and that's not the case. I've even refreshed the code and tried again but the same thing happens the letters will take but as soon as a number is entered it all disappears from the field. Thank you so much for trying to help me friends! I'm booting up our old computer to see if it will work on it and if that fails I guess I'll call Ganz and see what they say.
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Old 11-22-2011, 09:37 AM   #8
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Default Re: Gamers Garden Prize

I just went and tried our old computer and was able to enter the code just fine and get my prize! There must be something going on with our main computer because I'm unable to give rep. or accept friends request. My DH must have done something when he run a virus scan on the computer and I'll have to have him look into the matter because I have no idea what to do. Thanks again for all your help!
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Old 11-22-2011, 09:40 AM   #9
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Default Re: Gamers Garden Prize

View Post Originally Posted by Vickie
I just went and tried our old computer and was able to enter the code just fine and get my prize! There must be something going on with our main computer because I'm unable to give rep. or accept friends request. My DH must have done something when he run a virus scan on the computer and I'll have to have him look into the matter because I have no idea what to do. Thanks again for all your help!
I'm so glad it finally worked!!
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Old 11-22-2011, 09:55 AM   #10
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Default Re: Gamers Garden Prize

Thank you joi! I guess my problem is my DH fiddled with something to do with the virus protector and I'll have to ask him to undo it!
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