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Old 04-12-2012, 07:52 PM   #21
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Default Re: Furniture will not stay placed when redecorating

Oh, this is such bad news to end a crazy day in real life!! I actually worked on decorating a new room last night and noticed when I went back to it that everything was wacky. I figured it was my cache and logged off since it was time to go to bed anyways. Decorating is what I enjoy most in WW and what I haven't had time to do and I was so looking forward to getting back to it now. This glitch (and yes Ganz it is a glitch, NOT on our end) should be classified as way more than a minor!! Decorating is a huge piece of WW and if things are getting randomly turned in a room, no decorating is possible. I will definitely be calling Ganz tomorrow and hopefully lots of others will be calling as well. I also hope this glitch makes it to the WI front page - definitely front-page worthy in my opinion.

(update) Just checked my room that was all wacky last night - everything was all lined up facing the front left of the room in the view I saw when I gave up and logged off last night although it was NOT how I had arranged the room. Today the room is the way I arranged it with everything properly aligned but if I try to rotate any object, go to another room and come back, the rotation is undone. Items that were in the room when I logged on return to the way they were facing (not necessarily the position they would have been when initially put into the room so some rotation from last night held) but any item I put in the room now is returned to the original placement of when it was dropped into the room.

Last edited by jms40; 04-12-2012 at 08:06 PM..
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Old 04-12-2012, 08:37 PM   #22
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Default Re: Furniture will not stay placed when redecorating

View Post Originally Posted by CheekyDB
Hope it doesn't take months to fix this. They will lose a lot of people with this kind of glitch.
View Post Originally Posted by jms40
Oh, this is such bad news to end a crazy day in real life!! I actually worked on decorating a new room last night and noticed when I went back to it that everything was wacky. I figured it was my cache and logged off since it was time to go to bed anyways. Decorating is what I enjoy most in WW and what I haven't had time to do and I was so looking forward to getting back to it now. This glitch (and yes Ganz it is a glitch, NOT on our end) should be classified as way more than a minor!! Decorating is a huge piece of WW and if things are getting randomly turned in a room, no decorating is possible. I will definitely be calling Ganz tomorrow and hopefully lots of others will be calling as well. I also hope this glitch makes it to the WI front page - definitely front-page worthy in my opinion.

(update) Just checked my room that was all wacky last night - everything was all lined up facing the front left of the room in the view I saw when I gave up and logged off last night although it was NOT how I had arranged the room. Today the room is the way I arranged it with everything properly aligned but if I try to rotate any object, go to another room and come back, the rotation is undone. Items that were in the room when I logged on return to the way they were facing (not necessarily the position they would have been when initially put into the room so some rotation from last night held) but any item I put in the room now is returned to the original placement of when it was dropped into the room.
This to me is a HUGE glitch and should be upgraded to major.
How is that done?
This is and should be front page news, so maybe, just maybe Ganz will listen.
All the fun is now gone from a major part of WW for me.
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Old 04-12-2012, 08:39 PM   #23
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Default Re: Furniture will not stay placed when redecorating

This stinks! I hope Ganz fixes it soon! I haven't even logged on yet, but I can just imagine that it will happen to me too. Bad Glitch.
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Old 04-12-2012, 08:40 PM   #24
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Default Re: Furniture will not stay placed when redecorating

View Post Originally Posted by yadyram
What would we do without WI?? We would all believe the problem was ours and dance to their tune.

I have the same problem. It happens with everything I try to put in the room/yard. Pathways won't turn, checkered floor tiles are all blue and white, (I wanted yellow), everything faces the way it's dropped into the room. I have learned to remove the things that won't go and replace them where I want them. I still can't turn them, but at least they're in place.

I hope someone from Ganz reads these and realizes it's not us, but them.
This (not being able to turn items) is not the problem I am having and wonder if it is actually a different problem. I have actually experience what you talk about, not being able to turn items, and clearing cache normally does clear it up for me (and often I have been decorating for awhile when the ability to rotate items goes away).

I can put items in the room and rotate them just fine. The problem that I think the first poster is describing and I am seeing occurs if I leave the room and come back. If I put stuff in a room, rotate it and then leave the room (like go back to the map) and log off, items are in the same place that I left them when I log back on. It definitely seems to be the movement to another room and then coming back to the room that makes the rotation 'undone'. Not being able to move anywhere else in your WW house while you are decorating is still terrible though. Who doesn't need to go get something out of another room when they are decorating? My docks are rather full and I can't keep everything in the dock, especially since Ganz tells us to not do that!
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Old 04-12-2012, 09:12 PM   #25
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Default Re: Furniture will not stay placed when redecorating

This has happened to me too. It's like living with a poltergeist!
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Old 04-12-2012, 09:13 PM   #26
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Default Re: Furniture will not stay placed when redecorating

Oh my gosh! I finally had the chance tonight to redecorate my aquarium and went back and it was all a shambles.

I thought my pets had a party without me and moved all the furniture to make a dance floor.

But seriously, this is a glitch that used to happen on another virtual pet site I frequented ALL the time. Finally just got sick of it and stopped decorating and came back to webkinz. It's a programming error for sure.
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Old 04-12-2012, 09:26 PM   #27
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Default Re: Furniture will not stay placed when redecorating

View Post Originally Posted by jms40
This (not being able to turn items) is not the problem I am having and wonder if it is actually a different problem. I have actually experience what you talk about, not being able to turn items, and clearing cache normally does clear it up for me (and often I have been decorating for awhile when the ability to rotate items goes away).

I can put items in the room and rotate them just fine. The problem that I think the first poster is describing and I am seeing occurs if I leave the room and come back. If I put stuff in a room, rotate it and then leave the room (like go back to the map) and log off, items are in the same place that I left them when I log back on. It definitely seems to be the movement to another room and then coming back to the room that makes the rotation 'undone'. Not being able to move anywhere else in your WW house while you are decorating is still terrible though. Who doesn't need to go get something out of another room when they are decorating? My docks are rather full and I can't keep everything in the dock, especially since Ganz tells us to not do that!
In my experience, this is exactly the problem, jms. Ganz had better fix this sooner than the next maintenance because the next maintenance isn't for another 2 weeks !! I can't imagine no room designing being done in two weeks. That would be unacceptable.

Tomorrow is Friday and then the weekend. We have one day to really hit Ganz hard with phone calls or else they will ignore this situation the same as they did with no-show Nafaria. Even leaving it like this over the weekend is unacceptable although I rather suspect Ganz will not do much about this problem by the close of business tomorrow. Inasmuch as most of us hate having to call Ganz ~ myself included ~ please do so and do so early in the day !!
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Old 04-12-2012, 09:37 PM   #28
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Default Re: Furniture will not stay placed when redecorating

View Post Originally Posted by kirtoglou
That's why most of us are on WW. Adopting a pet and creating a room.
After calling Ganz, and being told it's me, I called Apple, and guess what? I do know how to clear my cache!
I wish Ganz had tech people like Apple did. If you have a problem, they work with you, to help you solve it.
Apple has never said to me, it's your problem, you figure it out.
The whole point of WW for me is the decorating. If I can't do that, there's no point staying on it and continuing to spend money.
With 10 accts, over 700 pets, all Deluxe, the one thing I want to do, I can't
I have called and will continue to call, but I can't do it alone.
I'll do my part, Kirt, and I'm going to make them log into my account and move some furniture around and then go to another room and then go back into the original room and see all of the furniture and objects messed up and then let's see what they have to say !! Hah !! Not their fault ...
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Old 04-12-2012, 10:02 PM   #29
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Default Re: Furniture will not stay placed when redecorating

I don't even want to garden because I don't want my gardens to get out of order. But then my seeds will not be in synch any more. What to do ...
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Old 04-13-2012, 12:06 AM   #30
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Default Re: Furniture will not stay placed when redecorating

Mine seems to be back in place for now. Maybe they did fix it faster than we would expect.
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