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Old 04-12-2012, 02:00 PM   #11
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Default Re: Furniture will not stay placed when redecorating

I believe it may be a glitch, I've had this happen before, and I logged off and shut my whole computer down. It worked after I turned it back on and logged in again.
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Old 04-12-2012, 02:52 PM   #12
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Default Re: Furniture will not stay placed when redecorating

It's Webkinz-wide. It is a glitch. Customer Service knows but denies the problem is theirs. Clear cache, reboot, changer browsers, get a better ISP, update your flash player, restart your computer, delete your OS, buy a new computer, develop your own browser, create a new Internet, et al ad nauseum. Please do not do those things, it was all sarcasm.
wShop and eStore are affected. It would be best not to try decorating today.
Good luck.
And have a nice day.
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Old 04-12-2012, 04:51 PM   #13
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Default Re: Furniture will not stay placed when redecorating

This is not good. My concern is that if Ganz isn't admitting liability, then they won't fix it unless umpteen hundred people call them and they finally believe us.

In the first screenshot, the new Spree Sand Castle Sofas were against the wall, one on either side of the door and the white table was between them with the cookies on top. Now some careless pet has left the cookies on the sofa couch cushion !! In the smaller screenshot, my poor pet is actually INSIDE the table !! Yeah, right, the problem lies at my end .... [sigh]

Click the image to open in full size.

Click the image to open in full size.
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Old 04-12-2012, 04:55 PM   #14
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Default Re: Furniture will not stay placed when redecorating

What would we do without WI?? We would all believe the problem was ours and dance to their tune.

I have the same problem. It happens with everything I try to put in the room/yard. Pathways won't turn, checkered floor tiles are all blue and white, (I wanted yellow), everything faces the way it's dropped into the room. I have learned to remove the things that won't go and replace them where I want them. I still can't turn them, but at least they're in place.

I hope someone from Ganz reads these and realizes it's not us, but them.
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Old 04-12-2012, 05:25 PM   #15
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Default Re: Furniture will not stay placed when redecorating

I'm trying to decorate my Zurich Suite to show off on my house thread and I'm having the same problem.
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Old 04-12-2012, 05:43 PM   #16
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Default Re: Furniture will not stay placed when redecorating

View Post Originally Posted by MysticZon
This is not good. My concern is that if Ganz isn't admitting liability, then they won't fix it unless umpteen hundred people call them and they finally believe us.

In the first screenshot, the new Spree Sand Castle Sofas were against the wall, one on either side of the door and the white table was between them with the cookies on top. Now some careless pet has left the cookies on the sofa couch cushion !! In the smaller screenshot, my poor pet is actually INSIDE the table !! Yeah, right, the problem lies at my end .... [sigh]

Click the image to open in full size.

Click the image to open in full size.
That's why most of us are on WW. Adopting a pet and creating a room.
After calling Ganz, and being told it's me, I called Apple, and guess what? I do know how to clear my cache!
I wish Ganz had tech people like Apple did. If you have a problem, they work with you, to help you solve it.
Apple has never said to me, it's your problem, you figure it out.
The whole point of WW for me is the decorating. If I can't do that, there's no point staying on it and continuing to spend money.
With 10 accts, over 700 pets, all Deluxe, the one thing I want to do, I can't
I have called and will continue to call, but I can't do it alone.
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Old 04-12-2012, 05:50 PM   #17
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Default Re: Furniture will not stay placed when redecorating

It happened to me just now and do you notice that everything ends up facing the same way? It's as though any rotate you did loses effect when you leave the room. I think we should all call them about this and they will realize it's not our fault.
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Old 04-12-2012, 06:07 PM   #18
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Default Re: Furniture will not stay placed when redecorating

View Post Originally Posted by kirtoglou
That's why most of us are on WW. Adopting a pet and creating a room.
After calling Ganz, and being told it's me, I called Apple, and guess what? I do know how to clear my cache!
I wish Ganz had tech people like Apple did. If you have a problem, they work with you, to help you solve it.
Apple has never said to me, it's your problem, you figure it out.
The whole point of WW for me is the decorating. If I can't do that, there's no point staying on it and continuing to spend money.
With 10 accts, over 700 pets, all Deluxe, the one thing I want to do, I can't
I have called and will continue to call, but I can't do it alone.
You took the words right out of my mouth, Kirt. It's all about the room designing for me. Without that, I might as well pack up and move on. I mean, I'm not, eventually this will get sorted out but it's not gonna happen overnight and it means I have to call them tomorrow (they're closed for the day now). Whaaaa ~ This latest glitch has REALLY left a sour taste in my mouth.
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Old 04-12-2012, 06:09 PM   #19
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Default Re: Furniture will not stay placed when redecorating

View Post Originally Posted by marnabear
It happened to me just now and do you notice that everything ends up facing the same way? It's as though any rotate you did loses effect when you leave the room. I think we should all call them about this and they will realize it's not our fault.
Yes, I had noticed that, Marna. Everything faces in the direction of my Spree Sand Castle Sofas in my screenshot above !!
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Old 04-12-2012, 07:40 PM   #20
 
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Default Re: Furniture will not stay placed when redecorating

Hope it doesn't take months to fix this. They will lose a lot of people with this kind of glitch.
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