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Old 09-26-2009, 06:40 AM   #1
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Default fixed - Deluxe Acct expiring with pet expiring

***Another forum post says this is now fixed.***


According to the list of Deluxe Benefits from the Deluxe tab in Kinzville Times, an Account won't expire while Deluxe account active. However, my account which is deluxe until next April was "expired" this morning, and I needed to put in a new pet code to access it. My one pet in that account had expired May 30, 2009.

Last edited by Mrs. F; 09-27-2009 at 10:50 AM..
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Old 09-26-2009, 06:56 AM   #2
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Default Re: Deluxe Acct expiring with pet expiring

This also happened to me this morning.

When I tried to log into one of my Deluxe membership accounts, I was told that the account has expired. (It should have expired on August 31, 2009 but with the yearly Deluxe membership I thought that it would not expire). I have the family membership and only this one account is affected.

I don't want to adopt a new pet to get into the account. I hope that Ganz fixes this glitch soon!


Edit: Oops! I just read the Guidline for posting glitch reports and realize that I wasn't supposed to make a "me too" post. Sorry!!

Last edited by Kendra918; 09-26-2009 at 07:05 AM..
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Old 09-26-2009, 09:21 AM   #3
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Default Re: Deluxe Acct expiring with pet expiring

I have had two deluxe associated accounts with this message this morning. I purchased my family deluxe account on Mother's day of 2008. I don't believe that both were set to expire on the same day. I am adding this post because this may be additional helpful info. If not, please excuse me for including this.

Ganz is closed on Saturday and we lose the use of these accounts for the entire weekend. This is most upsetting as my children are only allowed to access their accounts on the weekends (other than to do daily activities).
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Old 09-26-2009, 09:22 AM   #4
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Default Re: Deluxe Acct expiring with pet expiring

Here is a link to another thread about this matter:

Deluxe Accounts~~Expired??? - Page 2

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