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Old 12-07-2009, 08:43 AM   #1
hy can't I be a
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Default Finishing a game - gets stuck and no kinzcash awarded

Help! I am not sure if it is a problem with my computer or a Webkinz World glitch. Twice now I have finished an arcade game and it gets stuck and says "Please wait..." and I have to log out and log back in. I do not get the cash I have earned, totaling over 500 Kinzcash. It has happened with both Eager Beaver Adventure Park and Bamboo Break. If it is my computer, please let me know how to fix it. I have just cleared my cache so I know this is not the problem.
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Old 12-07-2009, 08:50 AM   #2
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Default Re: Finishing a game - gets stuck and no kinzcash awarded

hi tammie2222,
that used to happen to me a lot - very frustrating! it could be just server overload at WW or if you use a modem for internet service the modem could be losing communication with your computer. When I reset my modem, i stopped having the problem.
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Old 12-07-2009, 08:54 AM   #3
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Default Re: Finishing a game - gets stuck and no kinzcash awarded

Does this only happen when you have earned really big KC? Some games have a max and it's possible the game is stuck assessing whether you have "too much" KC.
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Old 12-07-2009, 08:57 AM   #4
hy can't I be a
Webkinz :)
 
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Default Re: Finishing a game - gets stuck and no kinzcash awarded

I don't use a modem, I have cable internet, and also I have earned more kinzcash than this on both of these games so I don't think it's maxed. But it still should give the max I would think, no?
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Old 12-07-2009, 09:02 AM   #5
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Default Re: Finishing a game - gets stuck and no kinzcash awarded

It has happened to me many times one time I had completed Eager Beaver,lucky I won the trophy the first time I played.

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Old 12-07-2009, 09:04 AM   #6
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Default Re: Finishing a game - gets stuck and no kinzcash awarded

I had this happen night before last play Eager Beaver... I had not completed the game yet, I was on level 10 when the please wait popped up and refused to go away. Leaving me no choice but to log off. Very frustrating after playing for so long and not to mention the lost KC. I clear my cache often and restart fresh every few days so I don't think it was a problem with the history.
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Old 12-07-2009, 09:05 AM   #7
hy can't I be a
Webkinz :)
 
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Default Re: Finishing a game - gets stuck and no kinzcash awarded

Thanks to all of you. I hope this is fixed soon. This can be a very disappointing problem with so much Kinzcash at stake.
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Old 12-07-2009, 09:07 AM   #8
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Default Re: Finishing a game - gets stuck and no kinzcash awarded

I have the same problem with Eager Beaver! I actually beat the game for the first time Friday night and it froze, leaving me with no trophy. I'm calling Ganz today.
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Old 12-07-2009, 09:11 AM   #9
ho is Tinker?
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Default Re: Finishing a game - gets stuck and no kinzcash awarded

If you use cable internet, you must have a modem - the thing that the cable goes in, which is then hooked up to your computer with an ethernet cable. Try unplugging that from the power source for one minute, then plug back in.
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Old 12-07-2009, 12:41 PM   #10
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Default Re: Finishing a game - gets stuck and no kinzcash awarded

I called Ganz this morning and they told me there was nothing they could/would do about it. I am extremely frustrated. Maybe they should work out the kinks in the games they have already before throwing new ones in?
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