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Old 05-16-2011, 01:28 AM   #1
 
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Default Feature Codes Not Accepted at Code Shop

I am getting this message when I enter Series 1, 3 or 4 Trading Cards and on a code for wallpaper from the eStore. I have tried on three different accounts on two different servers and time zones, and a few different cards and codes:
"This is a generic code which has been retired."
I may not get a chance to call Ganz tomorrow, but I will be doing that this week if someone doesn't beat me to it!!


Update: I just tried a hamster code and it doesn't work either.


Click the image to open in full size.


___
Attached Images
File Type: jpggenericcode.jpg (57.6 KB, 122 views)

Last edited by cbjhockey; 05-17-2011 at 12:20 AM.. Reason: updating with more info
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Old 05-16-2011, 01:37 AM   #2
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Default Re: Trading Cards Not Accepted

Oh no! Do let us know what you find out. We have many, many cards yet still to enter.
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Old 05-16-2011, 01:39 AM   #3
 
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Default Re: Trading Cards Not Accepted

View Post Originally Posted by mytwowebelles
Oh no! Do let us know what you find out. We have many, many cards yet still to enter.
Actually I think it is the whole code section. I tested it on another account with an estore code and got the same message. I'm going to change the thread title.

But at least that means they should act quickly to fix it.
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Old 05-16-2011, 01:45 AM   #4
e want white wolf
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Default Re: Feature Codes Not Accepted at Code Shop

Evermore told me that that was happening to her too with her estore clothes! I'll forward her this link..
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Old 05-16-2011, 02:53 AM   #5
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Default Re: Feature Codes Not Accepted at Code Shop

I just tried entering the code for an eStore wallpaper that I just bought, and I got the same message, about the generic code being retired.

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File Type: jpgCode shop malfunction.jpg (126.3 KB, 63 views)
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Old 05-16-2011, 05:00 AM   #6
e want white wolf
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Default Re: Feature Codes Not Accepted at Code Shop

Oh no! I hope the hamster codes start working again!!!!
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Old 05-16-2011, 05:17 AM   #7
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Default Re: Feature Codes Not Accepted at Code Shop

A friend of mine recently got Pixie and put her on the Sat. before mother's day. How recently did it start?
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Old 05-16-2011, 06:30 AM   #8
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Default Re: Feature Codes Not Accepted at Code Shop

I'm not sure if this falls under the same problem, but I transferred 3,500 E-store points to my WW account to buy some extra Spree rolls. They showed up in my account fine but when I went to try and use them it showed me a letter saying I would have to call to get credit for them. No rolls and the points are gone. Good thing I have extra time this morning to give Ganz a call.
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Old 05-16-2011, 08:25 AM   #9
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Default Re: Feature Codes Not Accepted at Code Shop

i just tried codes i got over the weekend and got the same generic code messege too. i guess we'll have to call them later.

just talked to the estore and they are aware of the problem. he is suppose to call back when he has more info.

Last edited by momluvswebkinz2; 05-16-2011 at 08:25 AM..
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Old 05-16-2011, 03:13 PM   #10
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Default Re: Feature Codes Not Accepted at Code Shop

I tried a few codes a couple of minutes ago at 4:10 KT and they went through. No error messages
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