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Old 12-14-2009, 09:47 PM   #1
StarWhispers
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Default Fairy Falls will not give grand prize.

Tonight my youngest daughter finally got her 40th virtual charm. She was so excited she came out laughing, giggling, and shouting for all to come see. When we went to click on the grand prize nothing happened. I had heard this had happened in the past, but I was told it was a fixed glitch. I tried calling today but to no avail the lines were busy the whole time. I work pretty much work everyday until Jan so I will not have time to call. Dose anyone know of another way to contact Ganz/Webkinz after hours?

Last edited by StarWhispers; 12-14-2009 at 09:51 PM..
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Old 12-15-2009, 07:47 PM   #2
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Default Re: Fairy Falls will not give grand prize.

Oh, that must have been so disappointing for your daughter. You can try going to customer service and filling out a form but usually all you get back from that is a standard response. It is a toll-free number so is there any way you can call from work when you are on your break? I do not know what time zone you are in but they are open from 9 to 5 EST.
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Old 12-16-2009, 07:12 PM   #3
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Default Re: Fairy Falls will not give grand prize.

i am sorry for you

i am sorry for your daughter

Last edited by Rabid Fish; 12-16-2009 at 07:12 PM..
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Old 12-17-2009, 12:30 PM   #4
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Default Re: Fairy Falls will not give grand prize.

Oh no! That's terrible! Maybe you could log out then in again, or call GANZ if it doesn't work at that time, thus making it a pretty critical glitch. I really hope you get your prize!
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Old 12-17-2009, 04:37 PM   #5
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Default Re: Fairy Falls will not give grand prize.

So, StarWhispers, did you daughter ever get her prize?
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Old 12-17-2009, 07:15 PM   #6
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Default Re: Fairy Falls will not give grand prize.

The tiara should have automatically been awarded when she opened up her last box. You should have received the prize for opening the last box and then a window should have popped up awarding her the tiara. Check her dock just to be sure.

A word of caution: don't gift her a tiara or have her trade for one, because if there is one on her account (no matter how she got it), then Ganz won't award her the tiara. They say they have no way to track how you get it (not sure if this is correct, but that is what has been told).

Good luck!
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Old 12-17-2009, 08:17 PM   #7
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Default Re: Fairy Falls will not give grand prize.

Thank you everyone for your help! I finally got a chance to call right before they closed for the night. They fixed the problem for me. One of the nice ladies I had spoken with told me that the actual fix for this glitch may take a few weeks. They are still having a problem with the loading of the game which in turn is most likely the cause of this glitch. Happy holidays everyone!
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