| 01-27-2010, 01:09 AM || #12 |
Join Date: Nov 2007
| | Re: Fairy Falls not awarding Tiara
Originally Posted by Toastlady
Pretty much the same thing happened to me, although I was awarded the wallpaper. The box was open and the tiara was there, but I could not click on it, and it was not in my dock
I'm in Canada, so there is a significant time difference. Do you, or anyone, know what time they open, and what time zone Ganz is in? I have the phone # already. It is disappointing because I have been collecting these charms for four years(!!!) and finally I found the last one tonight. Any help would be appreciated. Thanks
I believe their hours are from 9-5 EST (which is the same as American Kinztime). There number is 1-866-webkinz. Good luck! Let us know what they say (if they give you the tiara or tell you to wait until it is "fixed"). If you don't like the answer, you can always ask to talk to a supervisor.
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