Major Problems with communal contest

[buterrose]

Is anyone else having problems getting their prize for the communal contest? I have 6 accounts and last weekend I only got the prize on two of them. This week I made sure that I played on all of the accounts and wrote down the times. I called ganz and the lady there was very unhelpful. She said that the system says I did not play. I told her I wrote down my times. I asked if how I could get it to show when I do play and she said she had no idea. She only could give me credit for one account even though I played on all six. And because I had two bamboo beds on my account which I had bought at a way earliler time she tried to tell me that I could not get one.
I am so frustrated with ganz. They need to get it together!!!!

[RandOmNonsenSe*]

same thing happened with my account. we played on three, and only two got it. and ganz workers can be very aggravating XD

[acourt]

I'm not sure if this is what happened on your accounts, but I just noticed that you have to make sure you enter the competition before you play. You can enter by either voting for the prize on Monday through Thursday or by clicking "enter" on the communal contest page on either Friday, Saturday, or Sunday. If you don't enter first, it won't count your scores and you won't get the prize. Simply playing the game does not enter you.


Yesterday (Saturday), I made sure that I played on all 5 of our family accounts. But this morning, (Sunday), I just happened to be logged in to my daughter's account to do her dailies when I decided to check the progress of the communal contest. To my surprise, she had an "enter competition" button below the progress bar. I know I played the game on her account on Saturday. But it's possible that I forgot to vote for the prize on her account, and therefore she was not officially entered. I had to click "enter competition, " go play the game again on her account, and then it told me that she was entered in the competition.

So make sure that you have either voted for the prize, or entered yourself before you play. Then, after you play the game, go back and make sure that it tells you that you are entered in the competition.