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Old 01-01-2011, 03:49 PM   #1
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Default estore purchase not showing up

I just purchased an item in the estore and it did not show up in my dock. I logged out and back in and it still was not there, but the points were deducted from my estore account. :/

Is this common for the first day of the month? If so, I assume items show up eventually?

Thanks!
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Old 01-01-2011, 04:06 PM   #2
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Default Re: estore purchase not showing up

This happened to me too! It happily took my money yet did not deposit the product. I emailed Ganz cusotmer support and threatened to do a chargeback onto my credit card. If they do not respond, that will be my next course of action.
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Old 01-01-2011, 05:24 PM   #3
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Default Re: estore purchase not showing up

Same happened with me. I selected the item, the points were removed and then a message popped up, "We're sorry, the eStore is too busy at the moment. Please try again later." But I never got my item.

At least the History shows the so-called purchases. I will be telephoning them (yet again ) on Monday and asking for a refund!!
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Old 01-02-2011, 11:00 AM   #4
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Default Re: estore purchase not showing up

this happened to me too.

if your deluxe, did you get your deluxe gift and your e store points? because i didn't. Is it just my account, or is this affecting everybody?

Last edited by br060101; 01-02-2011 at 11:00 AM..
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Old 01-02-2011, 11:04 AM   #5
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Default Re: estore purchase not showing up

Odd -
I purchaced a pet this morning and it went just fine?
Pet items and gift boxes too.

Maybe I just got lucky?

That would of been at 7:37 KT U.S. Acct, server 10

Last edited by BSW44; 01-02-2011 at 11:07 AM..
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Old 01-02-2011, 11:07 AM   #6
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Default Re: estore purchase not showing up

View Post Originally Posted by br060101
this happened to me too.

if your deluxe, did you get your deluxe gift and your e store points? because i didn't. Is it just my account, or is this affecting everybody?
I got my Deluxe Gift && Estore Points fine. Maybe it could be to do with certain types of membership like monthly, annualy etc.

because i have a 6 month and it seems like it isn't affected.
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Old 01-02-2011, 11:08 AM   #7
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Default Re: estore purchase not showing up

Did you check your e-mail for a code?
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Old 01-02-2011, 11:57 AM   #8
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Default Re: estore purchase not showing up

I checked my email, but no code. I have 6 month too. I contacted ganz and hope they respond and give me my items.
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Old 01-03-2011, 04:05 PM   #9
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Default Re: estore purchase not showing up

I called Ganz today and she gave me the code and it worked. I just won't shop on the 1st anymore!
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