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Old 11-23-2009, 09:10 AM   #1
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Default Emerald key door prize automatically awards dining table

On my Deluxe american account this morning, I received my last silver key that I traded to get my last gold key and then traded to get my last emerald key. When I opened the door and tried to cursor over to the pyramid, the cursor did not move and I got a pop up telling me that I had been awarded the dining table.
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Old 11-23-2009, 09:12 AM   #2
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Default Re: Emerald key door prize automatically awards dining table

First of all congrats on the Key, Second of all ....Awww, I am sorry that happened !!!! I wonder if you call Ganz, and you explain what happened they will change it out for you
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Old 11-23-2009, 09:16 AM   #3
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Default Re: Emerald key door prize automatically awards dining table

i would call ganz! for the longest time i had my emerald key and could not unlock the door. i nearly went insane waiting to get my pyramid. if it had given me the dining table i would have been on the phone immediately!!! the pyramid is awesome. hope you get yours swapped out soon!!

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Old 11-23-2009, 09:17 AM   #4
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Default Re: Emerald key door prize automatically awards dining table

View Post Originally Posted by blueyes1113
First of all congrats on the Key, Second of all ....Awww, I am sorry that happened !!!! I wonder if you call Ganz, and you explain what happened they will change it out for you
I tried that and they told me they can't fix it for me until the glitch is fixed and to call back after it's fixed ...I don't know how I'm supposed to know if it's fixed..it takes so stinkin long to get the keys in the first place!
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Old 11-23-2009, 11:25 AM   #5
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Default Re: Emerald key door prize automatically awards dining table

View Post Originally Posted by swanjo
I tried that and they told me they can't fix it for me until the glitch is fixed and to call back after it's fixed ...I don't know how I'm supposed to know if it's fixed..it takes so stinkin long to get the keys in the first place!
If I were you I would call again and if you get that answer ask to talk to a supervisor. That answer sounds like a cop-out to me and they should be able to give you the correct prize.
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Old 11-23-2009, 11:29 AM   #6
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Default Re: Emerald key door prize automatically awards dining table

No way!!! I'm so sorry to hear about this! These glitches are so annoying, mostly because in order to get all those 5 emerald green keys, there's a good chance that you invested quite a bit of real Kin$ca$h, and now you can't get your prize. I would definently call back again and again, it seems like you sometimes get a different answer from each new agent you speak too...

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Old 11-23-2009, 11:49 AM   #7
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Default Re: Emerald key door prize automatically awards dining table

I'm still waiting for GANTZ to fix my silver key problem. Got all of them and went to trade for a gold key and got a "you are being logged out now" bla bla...and was never awarded anything!
I'm really getting fedup with GANZ!
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Old 11-23-2009, 11:59 AM   #8
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Default Re: Emerald key door prize automatically awards dining table

View Post Originally Posted by swanjo
I tried that and they told me they can't fix it for me until the glitch is fixed and to call back after it's fixed ...I don't know how I'm supposed to know if it's fixed..it takes so stinkin long to get the keys in the first place!
I am so sorry this happened to you! I remember when they had a glitch with the Magical Forest awarding the Tiara. They told me to call back when the glitch was fixed. I even asked how I would know! They didn't know. But, then one day I was looking in the prizes and there it was "click to open" like magic. It was fixed and I got my Tiara. They don't know when things are going to be fixed, either. Patience is key. As long as they know about the glitch, I don't think there is much more we can do. And, I remember calling about 3 different times about my Tiara. All they would tell me is wait until the glitch is fixed.
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Old 11-23-2009, 01:38 PM   #9
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Default Re: Emerald key door prize automatically awards dining table

View Post Originally Posted by marnabear
If I were you I would call again and if you get that answer ask to talk to a supervisor. That answer sounds like a cop-out to me and they should be able to give you the correct prize.
I figured if I hear of anyone actually being successful with getting the right prize, then I'll call again, but if it's a system-wide glitch, then I'm guessing they can't do anything..who knows...
View Post Originally Posted by Bindidog
No way!!! I'm so sorry to hear about this! These glitches are so annoying, mostly because in order to get all those 5 emerald green keys, there's a good chance that you invested quite a bit of real Kin$ca$h, and now you can't get your prize. I would definently call back again and again, it seems like you sometimes get a different answer from each new agent you speak too...

Best of luck to you! Click the image to open in full size.
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View Post Originally Posted by bbstinger
I'm still waiting for GANTZ to fix my silver key problem. Got all of them and went to trade for a gold key and got a "you are being logged out now" bla bla...and was never awarded anything!
I'm really getting fedup with GANZ!
oh, that stinks!
View Post Originally Posted by Dustbunny
I am so sorry this happened to you! I remember when they had a glitch with the Magical Forest awarding the Tiara. They told me to call back when the glitch was fixed. I even asked how I would know! They didn't know. But, then one day I was looking in the prizes and there it was "click to open" like magic. It was fixed and I got my Tiara. They don't know when things are going to be fixed, either. Patience is key. As long as they know about the glitch, I don't think there is much more we can do. And, I remember calling about 3 different times about my Tiara. All they would tell me is wait until the glitch is fixed.
Thanks for letting me know..that's why I haven't bothered to call if it is affecting everyone..if I find out it's only affecting me, then I'll be right on them to fix it. I do know of at least one other person who also had this happen, so I know I'm not alone.
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Old 11-23-2009, 01:56 PM   #10
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Default Re: Emerald key door prize automatically awards dining table

Congrats to all of you!
In my lifetime, I'll probably never get that last emerald key. I don't blame you for being upset.
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