Critical The dissappearing items

[MimiMi]

I have a huge problem. I have had a webkinz account for over 3 years, but something strange has been going on for the last couple of months. It started in September last year- I log into my account and alll of my items are missing. I've changed my password, reported this problem to Ganz, but still nothing has changed. I've literaly tried everything, but this horrid situation stays the same. So if anyone has any ideas on what to do, please let me know.

[gomommu41]

Do the missing items reappear ever? and are they gone from your dock and your rooms?

[mytymia1]

Did you try and clear your cache? Was everything missing at once or was it a little at a time,because if it was a little at a time maybe someone hacked your acct Good luck

[fluffy113]

Aww i am so sorry, are they still gone now?

[MintyPuppy]

some of my christmas items are missing. they are not in any other rooms or in my stuff. I am SO MAD!!!

[NikkiRox]

I know!
When I was on Webkinz a few days after Christmas of 2007, all my Holiday items were gone!
I changed my password, contacted Ganz, the usual stuff, but nothing changed.
The stuff was literally, gone forever.

[fuddge4u]

This happened to me a couple times, kc missing, bunny ears gone, etc I changed my password and it stop, so I just say you should change your password again (DONT TELL ANYONE!) Oh and make sure its hard to guess!